Junior Helpdesk Analyst

1 week ago


Dartford Kent, United Kingdom ZKM Consulting Full time €25,000

Job Title: Junior Helpdesk Analyst

Location: Dartford

Employment Type: Permanent / Full-time

Salary: Up to £25,000 per annum + attractive benefits

Core Hours: Monday to Friday 8:30am to 5pm

Step into your IT career with an exciting Junior Helpdesk Analyst role

As a Junior Helpdesk Analyst, you’ll be the first point of contact for IT support, assisting internal users with a variety of tech issues. You'll monitor and maintain computer systems, support remote and on-site users, and manage the helpdesk to ensure efficient problem resolution. Expect hands-on work with Office365, Azure Active Directory, and equipment like laptops, phones, and tablets.

What You’ll Do:

  • Provide first-level support for tech issues on computers, network devices, and software.
  • Triage tickets, keep users updated, and ensure detailed record-keeping.
  • Conduct remote troubleshooting to diagnose issues and escalate when necessary.
  • Create knowledge base articles for team reference and user support.
  • Repair and maintain equipment, collaborating with third-party services as needed.
  • Proactively monitor systems to prevent disruptions to business operations.

About You:

  • Passionate about excellent customer service and proactive problem-solving.
  • Eager to learn and grow, with a strong initiative to support the team’s success.
  • A team player who takes ownership and brings added value to every task.

Qualifications:

  • Basic knowledge of computer systems and tech devices.
  • Strong troubleshooting skills with attention to detail.
  • Clear, effective communication skills, written and verbal.
  • Customer-focused and patient in approach.

Experience:

  • Experience in a helpdesk or customer support role.
  • Familiarity with remote desktop applications and helpdesk software.

Ready to make a real impact in IT support? Apply now to start your journey

**No sponsorship is available for this role. UK-based candidates only.**

Ready to make an impact as our client's next Application DBA? Apply today to join a supportive team and take your career to the next level



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