Telephone Support Officer

2 weeks ago

Lichfield Staffordshire, United Kingdom Lichfield West Midlands Traded Services Limited Full time

We’re LWM, a company wholly owned by Lichfield District Council. A local authority in the Heart of England that provides local services to over 100,000 residents. Our District is a beautiful place to live and work, with its historic city centre which has the impressive Lichfield Cathedral and is the birthplace of Samuel Johnson.
In return, we can build stronger foundations, provide quality services, and help support our company objectives longer term.

The role of Property Support Officer has been developed to support with a number of day to day activities and within the Property team at LWM. The role will mainly support the Senior Estates Surveyor and the Estates Technical Officer. You will support with daily admin duties but also get involved with building maintenance, project support and daily support to the Directors as required. The key responsibility is supporting the asset management team around land and property transactions.

Updating of the Council Asset Register / Tenancy Schedule and main records.
Searching online and physical databases for Deed / Lease information relating to the LDC estate.
Meeting contractors on site at DCH as required.
Support the Estates Senior surveyor and the Estates Technical Officer.
Review of lease documents as required and provide responses as requested.
Respond to emails and requests for information from the property inbox.
Work with the Corporate Landlord Maintenance team to support with any tenant maintenance requests.
Supporting with workplace functions as requested.


3-5+ years’ experience in a support role.
~ Use of Microsoft Word, Outlook and Excel.
~ Ability to review reports from contractors/tenants and prioritise daily work.
~ Experienced in retrieving data and presenting it back.
~ Experience of working with a broad range of internal stakeholders, LDC, external partners, contractors and tenants.
~ Ensure that service provision respect and reflect the needs and diversity of communities residing within the district.
You will also benefit from a fantastic salary package including Private Health Care, 5% Pension contribution, Free parking, Hybrid working, fab refurbished offices in a central location. and Disclosure and Barring Service (DBS) check if applicable.

To be considered for this exciting new opportunity, please send your CV and Supporting statement to Hannah.If you need any support with completing your application, or any part of the recruitment process, please contact hannah.

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