Telephone Adviser

3 weeks ago

Lichfield Staffordshire, United Kingdom Bromford Full time

If you are passionate about providing a level of customer service you would be happy to receive yourself and enjoy building relationships and getting to know people - you belong at Bromford.
Our lettings team are responsible for the effective day-to-day management and delivery of lettings across the business. You'll work with internal colleagues and local authorities to ensure a fair allocation of properties, ensuring they are managed in a timely and accurate manner. If you have experience in housing or lettings, it will help you hit the ground running.
You will guide new customers through the lettings process, ensuring information and records are gathered and issued following policy and procedures. You will ensure the accurate set up of tenancies and completion of relevant pre-tenancy checks, working closely with our empty homes team to minimise void time. You will maintain and manage shortlists for advertised properties under the appropriate local authority and Bromford policies, ensuring a fair and transparent process.
Ultimately, your work will help us achieve some important targets, but the most rewarding part of the job is seeing people and families manage their own homes, to build brighter futures and thrive.
This role is permanent, full time and subject to a basic DBS check. You'll be based in our Stowe Road office (WS13) Regular home working is available.
As part of our team, you'll play a vital role in helping us provide safe, secure and warm housing to over 100,000 people. But working with us is about so much more than putting a roof over someone's head, it's about building trust, building relationships and enabling all kinds of people to achieve more, chase their ambitions and build a brighter future for themselves.
In this role, we want you to bring:
Experience in a front-line customer-facing role. Experience within housing or lettings will be beneficial to help you hit the ground running but not essential, we are more interested in you being passionate about customer service
Excellent communication with colleagues and customers alike, in an engaging and welcoming way
A positive attitude and a consistent, engaged team player. Proactive and able to prioritise and organise your workload
Supporting our prospective customers though the lettings journey, helping our customers to find the right home so they can thrive
Working in a high performing team to achieve KPIs and ensuring our homes are let fairly and transparently in line with our policies
Excellent IT skills, attention to detail, and an excellent work ethic
Your commitment to our DNA and be a great ambassador for Bromford.
If you have previous experience in roles such as lettings officer, housing income officer, housing officer, lettings negotiator, estate agent or customer service agent this could be the ideal role for you.
Closing date for applications is May 1st with interviews taking place on May 10th.

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