Senior Customer Success Consultant

2 weeks ago

United Kingdom Hirebridge Full time

Position Overview:

We're looking for a Senior Customer SuccessConsultantas we continue to grow You will be a trusted advisor to our customersand internalaccountteam members. You have a consultative mindset and aim to please. You can understand several business goals and processes across industries, tying them back to theQuickbaseproduct, demonstrating the value of doing more withQuickbase.You will cultivate a high level of product expertise and business acumen, leveraging these skills in creative ways to accelerate growth and retention in our customer base.In short, you willbecome a specialist, providing focused consultation to drive positive outcomes for customers andQuickbase.

Responsibilities:

  • Drive Account Growth and Retention: Work with“at risk” and “high growth”customers toachieve the best outcomeswithQuickbase;from goal setting and planningto application building, governance,performance & scale,and deployment. Proactively engage customers ensuring they are receiving the value they expect and more.

  • Ensure Customer Goals are Achieved &Growth or Retention opportunities are well-executed: Quickly analyzeshared strategy andgoals; determine the best approach to maximize their return on using our platform. Partner with the customerand account teamto develop a blueprint for success, aligning goals to solutions built on theQuickbaseplatformand / or relevant service offerings;presenting best practices to strengthen their adoption ofQuickbase.

  • Innovate for success: Leverage yourinternaldrive for continuousprofessionalimprovementthrough collaboration to develop strategies, tactics, and playbooks designed to improve retention and accelerate growth.

  • Promote Adoption across Customer Organizations: Analyze product adoption; provide insight into how customers are usingQuickbase, identify opportunities to improvetheirvalue of the service, and set them on the path to success.

  • Develop Strong Relationships: Manage simultaneous customer engagements efficiently with a focus on time to value. Cultivate relationships with several key stakeholders in a variety of roles. Establish champions of the product and develop strategic relationships; create continued value and become a trusted advisor.

  • Win Together: Workcross-functionally with the appropriate internal teams to support your customers. Work collaboratively with Account Executives and Customer Success teammates to drive change across a diverse account base.

Qualifications:

  • BS degreehighly preferred

  • 4+ years in a customer facing role preferred

  • Project management skills

Bonus Qualifications:

  • PriorQuickbaseapp-building or administration experience

  • Experience supporting SaaS or other complex IT projects within large enterprises

  • Business process, data modeling and workflow experience

  • Familiarity with relational databases and APIs

  • Hands-on advanced knowledge ofQuickbase

  • CAPM or PMP Certification

  • Flexibility for travel (approximately 20%)

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