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Customer Support Specialist
4 months ago
We are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America.
We're on the lookout for a dynamic and motivated Customer Service Agent with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be responsible for delivering exceptional service to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services.
Ensure high customer satisfaction by providing excellent customer service.
Be responsible for proactively contacting customers to ensure continued use of our services.
Conduct outbound calls to existing customers to follow up on their experience with onboarding at Paynt, address any concerns and offer other additional products and services.
Act as a liaison, providing accurate, valid and complete product/services information using appropriate methods /tools.
Keep records of customer interactions, comments, and complaints.
Experience in merchant acquiring, payment solutions or financial services.
~ Proven experience in a customer service and customer retention role.
~ Demonstrated success in upselling and cross selling products or services .
~ Fluent in English.
~ Customer focused with a passion for delivering excellent customer service.
Competitive salary that is being reviewed regularly.
Equity compensation on top.
Great office space & location (Market Harborough).
Training and certification opportunities.
