Contract Support Customer Service Advisor

2 weeks ago


Northallerton North Yorkshire, United Kingdom Simon Bailes Peugeot Full time

Customer Service Adviser (Body Shop) Location; Northallerton Contract: Permanent, Full Time Salary £24,000 and benefits including staff car scheme Delivering premium customer service especially at times when customers may be inconvenienced by a vehicle that needs repairing, is a service that we pride ourselves on. If you pride yourself on rolling up your sleeves to deliver excellent customer service during times of inconvenience or stress this could be your opportunity to step up.We’ve built an enviable reputation through our welcoming, passionate and knowledgeable service standards, and ensure our customers stay in control of their purchasing journey, reassuring and supporting them at every stage.This role provides a vital link between our body shop, insurers, and customers with vehicle repair requirements; Be the primary point of contact for our customers, managing bookings and courtesy cars, providing timescales, updates, progress reports and successful handover on completion.
Managing communications with insurers and logging all activity on our bespoke job management and CRM systems.
Ensure our high standards of customer service are always maintained and use the handover to remind the customer of our ongoing commitment, and the broader range of products and services we can provide.
This role is about so much more than just communication, administration, and organisation. giving them a sense of comfort and reassurance, and the opportunity for us to grow relationships and foster loyalty through an efficient service that continues to set us apart from the larger automotive groups. You will have well-developed customer service skills, ideally gained in a similar body shop or vehicle service centre environment. Ideally, you’ll have warranty and Pinnacle experience, and knowledge of relevant statutory / regulatory requirements, but we will always support you with product and service training as required.In return we offer you full induction and ongoing training, and the chance to be a part of a vibrant, successful and growing business.If you are interested and have the relevant experience we are looking for, then we would love to hear from you. And if successful, virtual interviews will be held the week commencing 6th May 2024.



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