Communications Officer-Customer Services

2 weeks ago


United Kingdom St. Charles Health System Inc. Full time

Transfer Center Communication Specialist (Full-Time, Days) page is loaded Transfer Center Communication Specialist (Full-Time, Days)
Apply locations Bend, OR time type Full time posted on Posted 2 Days Ago job requisition id R1017366 Typical pay range: $CHARLES HEALTH SYSTEM
Communication Specialist
Creating America’s healthiest community, together
In the spirit of love and compassion, better health, better care, better value
Charles Health Care Bend campus and includes several teams that are located together in a workspace that facilitates cross-team support and collaboration system-wide. These teams include the Transfer Center and Central Communications who are co-located with their partners in the Bend House Supervisor Role. Additionally, this department facilitates several critical operations, communication, and facilities functions related to security, safety, and disaster preparedness.
The Communication Specialist provides professional and timely assistance for all callers to the St. Follows all procedures, policies, and standards of practice..
Receives and coordinates all phones calls from other medical facilities within and outside our health system to make or complete arrangements for transferring patients.
Receives and coordinates all phones calls from local clinics within our health system to have patients directly admitted.
Complies with COBRA transfer laws and consults with appropriate medical staff as necessary for identification of accepting physician for transferring patients.
notifies house supervisor, hospital departments and admitting of pending admissions, by inititaing bed requests.
Enters complete patient information in the appropriate system(s) and in compliance with hospital and regulatory requirements.
Accurately creates patient accounts in EHR as defined in standard work.
Communicates with physicians and and/or physician office staff to facilitate direct, same day admissions.
Maintains accurate record hospital account.
Responsible for rapid notification to appropriate facility and teams when there is an incoming medical helicopter. 
Provides accurate and timely telephone connections for all external and internal operator assisted calls.
Functions as main communicator during all hospital codes.
Accurately uses all computer software to ensure callers goes to the right place the first time.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. 
Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Required: One year experience working in fast-paced customer service or patient-facing role.
Medical office and/or multi-line phone experience.
Medical experience, such as Emergency Medical Technician, Emergency Medical Dispatch, or Certified Flight Communicator
Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office.
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
No Risk for Exposure to BBP
. Regular Shift:
First Shift (United States of America) Is Exempt Position?
includes every other weekend and holidays Shift Start & End Time:
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