IT Support/Helpdesk/Service Desk/Desktop Support

2 weeks ago

Darlington County Durham, United Kingdom Baltic Apprenticeships Full time

Calling all aspiring IT Support Technicians, we have the perfect opportunity for you Baltic Apprenticeships are thrilled to be partnering with a leading accountant organisation to hire their next IT Support Apprentice
They provide a wide range of specialist IT services to businesses such as hardware support, software, cloud services, security, WiFi sytems, backups and that's just the tip of the iceberg. are partnered with many platforms to provide the best services, including Microsoft Silver Partners, Dell Enterprise Partners, HP Enterprise Partners, ESET Silver Partners to name a few
As an IT apprentice, you will be an essential part of the team, responsible for working on a frontline helpdesk, configure a wide range of hardware, escalating tickets and so much more to enhance your skills and reach your true potential
In this role, youll work towards your Level 3 Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
Support desktop and laptop users working in a windows domain environment
Configure laptops, desktops, mobile devices ready for on-site installation
Provide first line support via a help-desk ticketing system and first line telephone support system
Process software subscription renewals
Participate in various projects covering areas such as security, communications, migrations, Office 365 subscriptions, Office 365 Exchange and Azure Service
Full training and support will be provided by your workplace mentor and from the Baltic team.
Monday - Friday 8 AM - 4 PM or 9 AM - 5 PM
Flexible annual leave
Private medical insurance
Enhanced maternity, paternity and adoption pay
Agile working
Desired Qualities, Skills and Knowledge:
Hold a full UK driving license and have access to a vehicle for work purposes
Be flexible and proactive in managing multiple priorities
Grade 4/C Math's GCSE & English 5/C GCSE
Your Training with Baltic
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

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