Junior IT Support Analyst
3 weeks ago
An organisation in Durham l has approached Venn Group’s IT Team to secure Junior IT Officers for piece of project work
You must have a passion for IT and must be committed to learning and developing your within skillset in the role
Access to a vehicle to use to travel between sites is a must
**Location**:
- Durham
Rate:
£10.28 per hour + Holiday per hour
Duration:
- initially until end of the year (Extensions likley from here)
Start:
Immediate
Day to day duties:
- A passion to learn and develop IT knowledge and skillset
- Provide assistance to, and work closely with the Technical project, Infrastructure and Operations teams.
- Provide basic advice, training, and support to users across the Trust for hardware and commonly used software and services.
- Troubleshoot basic desktop and physical network connectivity issues
- Accurately record, log and progress basic technical support faults and requests assigned to the team.
- Supervision of hardware and software engineers while on-site during system installations, upgrades or repairs
- Support the build and configuration of workstations and other ICT equipment such as printers, desk phones, smartphones, tablets and other supported peripherals.
- Undertake the installation, upgrade and deployment of client operating systems to a basic level.
- Maintain a clear and tidy workspace, ensuring equipment is accurately labelled.
- Assist in the compilation and maintenance of an accurate inventory of hardware and software.
- Assist in the maintenance of documented procedures. Ensure any out of date documentation is either updated or escalated.
- Prepare and record data assets for the decommissioning process.
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