Junior Technical Support Officer
3 weeks ago
Roles and Responsibilities:
- Provide assistance to, and work closely with the technical project, Infrastructure and Operations teams.
- Provide basic advice, training, and support to users across the Trust for hardware and commonly used software and services.
- Troubleshoot basic desktop and physical network connectivity issues.
- Accurately record, log and progress basic technical support faults and requests assigned to the team.
- Supervision of hardware and software engineers while on-site during system installations, upgrades, or repairs
- Support the build and configuration of workstations and other ICT equipment such as printers, desk phones, smartphones, tablets and other supported peripherals.
- Undertake the installation, upgrade and deployment of client operating systems to a basic level.
- Assist in the compilation and maintenance of an accurate inventory of hardware and software.
- Assist in the maintenance of documented procedures. Ensure any out-of-date documentation is either updated or escalated.
- Prepare and record data assets for the decommissioning process.
- Maintain a clear and tidy workspace, ensuring equipment is accurately labelled.
Working Hours and Rate of Pay:
- This role is an initial temporary ongoing placement.
- 37.5 hours per week
- 8am-4:15pm
- For the first 12 weeks: £9.50 per hour
- After the 12 week period pay increase to: £10.40 per hour
If you're interested in this role, please send your CV to Courtney Redmore at or call.
Acorn by Synergie acts as an employment business for the supply of temporary workers.
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