Technical Support Advisor/Engineer
3 weeks ago
Our client the UK’s leading designer, manufacturer, and installer of bespoke physical security products are looking for a Technical Support Advisor/Engineer to join them on a full time permanent basis.
We would like to clarify that this role does not entail any IT-related duties. Additionally, it is important to note that this position is not field-based, meaning the responsibilities do not require physical presence outside of the designated workplace.
The Technical Support Advisor/Engineer will be the primary point of contact for all technical queries that cannot be resolved in the field by engineers or the CST (Customer Support Team). Additionally, the Technical Support Advisor/Engineer is responsible for supporting the service team, meeting customer expectations and service level agreements, and ensuring satisfactory outcomes for escalated service calls. They also play a pivotal role in implementing new working practices, coordinating training for engineers, managing equipment, ensuring compliance with regulatory requirements, and assisting in the management of service contracts. Computer literate with good MS Office skills
Your CV will then be held on our central database, if for any reason you do not wish us to retain your details, please contact us via (url removed)
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