Customer Service Advisor
2 weeks ago
full-time
Darlington, North East, United Kingdom
Jobs for Humanity
Posted today
Full Job Description Job Description Full Job Description Job Description
Diageo is aglobal leader in beverage alcohol, with an outstanding collection ofover 200 brands and sales in more than 180 countries. Their portfoliohas remarkable breadth across spirits and beer. From centuries-oldnames to the latest innovations, they are building the very bestbrands. CPM are looking for a customer service advisor to support ourcustomers on behalf of Diageo, diagnosing and resolving producttechnical faults over the phone/email using your problem-solvingskills. Full training provided. £22,880 per year + bonus based onperformance vs. KPIs. Hybrid working, 3 days office/2 days home
Ideal location: Thame, Oxfordshire, OX9
We Care: Passionate about Customer Support,with a drive to achieve and exceed targets to achieve a high-qualitylevel of consumer service.
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic,contributing to personal and team targets/SLA while working onpersonnel targets.
What you’ll be doing?
- To handle all contacts, including challenging technicalcalls, to a high standard
- To spend time ‘in the field andoffice’ with a Diageo Engineer to fully understand the Guinnessquality processes & to gain an in-depth knowledge of ‘bar and cellar’set-ups
- Accurately diagnose and resolve technical faults overthe phone/email using your problem-solving & technical knowledgeskills
- To take part in our Guinness accreditation program tobecome certified as a product and technical expert
- Attendtraining and briefing sessions (internally and externally) asnecessary to gain an understanding of Client and Contact Centrerequirements and to continuously develop fundamental skills
What skills & experience you’ll bring to us?
- Must be 18+
- Educated to GCSE/O’Level standardincluding Maths and English
- Confident telephone manner,including good communication and listening skills
- A genuinepassion for delivering outstanding customer/client service
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach toproblem-solving
- You are very well organized and haveexcellent interpersonal skills
- You know how to work within ateam
- Accurate in data capturing
- Computer literate
What do we offer?
- Full-time: (37.5 hours/week)
- Working days/Hours: Monday to Friday -shifts to be worked from 8am-6pm with rotational weekends and BH withLieu days given
- Salary : - £22,880 per year+ bonus based on performance vs. KPIs
- Hybrid Model: 2 days office/ 3 dayshome (with additional time expected in the office for training andmeetings)
- Life Cover (Communications/advisors 1x Salary)
- Flexible BenefitsPlatform - offering access to a confidential EmployeeAssistance Programme that can help you to run your life a little moresmoothly. It is easy to access via telephone, online, or app andoffers practical information and advice covering a range of topicsaffecting health, family, money matters, and work.
- Companypension
- Cycle to Work Scheme
- Go for it Scheme -Health and wellbeing scheme providing an annual contribution towards apurchase or activity which contributes to your health & wellbeing.
- Give & Gain Scheme - 2 days a year to complete voluntary orCharity work
- Long Service Awards
- Refer a FriendScheme
Who we are
CPMInternational has a global presence in over 30 countries. We offermultilingual support in various languages tailor-made to the needs ofour diverse markets. We focus on customer service, sales, andtechnical support solutions for clients worldwide.
CPMInternational believes in creating an open workplace, celebratingdiversity in all forms, including gender, race, religion,disabilities, and sexual orientation. We are committed to providingequal opportunities and ensuring everyone feels included from the verystart of their journey within CPM.
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