Weekend Customer Care Assistant- Flexible Hours

2 weeks ago


Darlington County Durham, United Kingdom in Tenerife Full time

Customer Service Advisor - Technical Support
full-time
Diageo is aglobal leader in beverage alcohol, with an outstanding collection ofover 200 brands and sales in more than 180 countries. Their portfoliohas remarkable breadth across spirits and beer. From centuries-oldnames to the latest innovations, they are building the very bestbrands. CPM are looking for a customer service advisor to support ourcustomers on behalf of Diageo, diagnosing and resolving producttechnical faults over the phone/email using your problem-solvingskills. Full training provided. £22,880 per year + bonus based onperformance vs. Hybrid working, 3 days office/2 days home
We Care: Passionate about Customer Support,with a drive to achieve and exceed targets to achieve a high-qualitylevel of consumer service.
To spend time ‘in the field andoffice’ with a Diageo Engineer to fully understand the Guinnessquality processes & to gain an in-depth knowledge of ‘bar and cellar’set-ups
Accurately diagnose and resolve technical faults overthe phone/email using your problem-solving & technical knowledgeskills
Educated to GCSE/O’Level standardincluding Maths and English
Confident telephone manner,including good communication and listening skills
A genuinepassion for delivering outstanding customer/client service
Accurate in data capturing
Computer literate
Full-time: (37.Working days/Hours: Monday to Friday -shifts to be worked from 8am-6pm with rotational weekends and BH withLieu days given
Salary : - £22,880 per year+ bonus based on performance vs. Hybrid Model: 2 days office/ 3 dayshome (with additional time expected in the office for training andmeetings)
Life Cover (Communications/advisors 1x Salary)
Flexible BenefitsPlatform - offering access to a confidential EmployeeAssistance Programme that can help you to run your life a little moresmoothly. It is easy to access via telephone, online, or app andoffers practical information and advice covering a range of topicsaffecting health, family, money matters, and work.
Cycle to Work Scheme
Go for it Scheme -Health and wellbeing scheme providing an annual contribution towards apurchase or activity which contributes to your health & wellbeing.
Long Service Awards
We offermultilingual support in various languages tailor-made to the needs ofour diverse markets. We focus on customer service, sales, andtechnical support solutions for clients worldwide.
CPMInternational believes in creating an open workplace, celebratingdiversity in all forms, including gender, race, religion,disabilities, and sexual orientation.



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