Desktop Support Engineer

2 weeks ago


Durham, United Kingdom Solutions Through Knowledge Full time

**Job Title**: Desktop Support Engineer
**Location**: Durham
**Day rate**: £150-170 per day - payable to Ltd Company/Outside IR35
**Duration**: 3 months initially
**Start date**: ASAP
**Standard hours**: Mon-Fri 9am-5pm

**Role
**We have a great opportunity for a Desktop Support Engineer, based onsite in Durham, for an initial 3 month contract.
This role will suit someone who is a self-starter, has excellent customer service skills and enjoys troubleshooting in a large Microsoft environment.

**Duties**
- Responsible for providing floorwalking and desktop support, specifically for Office 365, SharePoint, core MS Apps, printers, AV
- Assist with laptop logistics, customer enquiries and general support duties in relation to the rollout of laptops & associated services
- Providing project support to users for any post-build or deployment related issues
- Resolving issues by providing desk-side support
- Co-ordinating workload with fellow engineers
- Undertaking ad-hoc desktop project work
- Using ServiceNow ITSM

**Requirements**:

- Desktop support experience
- Experience of troubleshooting and desk-side user support
- Excellent customer service and communication skills



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