Smart FM Solutions Program Manager

3 weeks ago

London, United Kingdom CBRE Group, Inc. Full time

Job Title: Smart FM Solutions Program Manager

Client Title: Smart FM Solutions Program Manager

JOB SUMMARY 

Having complete responsibility for all the delivery of Smart FM products, projects and programs in EMEA, reporting to the Smart FM PMO Director, the role will be responsible for providing Program Management of all Programs. This role is responsible for providing procedural as well as technical guidance to FM account stakeholders and in-country CBRE Project Managers (where applicable) in executing the deployment of projects in EMEA. The role requires establishing and maintaining senior level partnerships with FM Accounts, CBRE customers and our vendor partners.

JOB DESCRIPTION

The role of the Program Manager is as follows:

  • Responsible for the PMO P&L. Responsible for managing revenue and costs, tracking and reporting P&L performance.
  • Responsible for revenue forecasting and budget setting
  • Responsible for organizing, attending and leading stakeholder meetings
  • Responsible for ensuring that all important actions from meetings are completed
  • Responsible for preparing necessary presentation materials for meetings
  • Responsible for ensuring project deadlines are met and projects are delivered within budget
  • Responsible for providing procedural as well as technical guidance to FM account stakeholders and in-country CBRE Project Managers. The support may require both remote as well as on-site visits to these project locations
  • Provide a structured governing project management body
  • Responsible for providing a central repository for all projects and project information
  • Responsible for providing a centralized management structure for all project management functions
  • Responsible for providing project portfolio reporting capability
  • Responsible for providing a well-defined project management process or methodology
  • Developing project strategies
  • Assess project risks and issues and manage the provision of solutions where applicable
  • Ensure stakeholder views are managed towards the best solution
  • Oversee implementation and ongoing program management across all programs in all relevant countries
  • Ensure there is sufficient liaison between on-site Project Managers, technical teams, account leadership, and client contacts.
  • Ensure there are rigorous tracking systems for ongoing delivery of projects
  • Support Client’s wider sustainability and corporate social responsibility objectives
  • Create a win-win situation to solve client problems while growing the CBRE business. 

WHAT WE OFFER

  • Career opportunity in a multinational company
  • Competitive benefit package 
  • Positive & constructive feedback to improve knowledge & ability to deliver
  • A learning environment, where you are encouraged to share knowledge. 
  • You will constantly be challenged to find ways to improve the effectiveness of the team & enhance our service offering.
  • Your opinion will not only be valued, you will be empowered to act upon this & shape the way we work.

THE PERFECT CANDIATE

  • Innovative & keen to always be learning new things
  • 5 to 10 years management experience
  • Organized and self-directed
  • Strategic and pre-emptive thinking with high initiative
  • Skilled in gaining customer confidence and building and maintaining relationships
  • Enjoy what they do & contribute to a fun exciting collaborative ‘Team’ environment
  • Have a passion for energy & sustainability
  • High levels of attention to detail and forward medium-to-long-term thinking
  • Proven work history aligned with our CBRE values of Respect, Integrity, Service and Excellence

CANDIDATE SPECIFICATION

Qualifications

  • Excellent first degree, ideally in Project Management or Engineering
  • Relevant professional membership e.g. CIBSE, Energy Institute

Experience

  • A minimum of 3 years’ experience in Project/Program Management 
  • Experience of building services and control systems is required
  • Energy efficiency auditing experience preferred
Program/Project Management

  • Demonstrable management skills, with ability to manage multiple complex work-streams and clients
  • Delivers work efficiently and to time
  • Ability to manage budgets
  • Available to travel across EMEA as needed to support the program. Average 10% travel expectation but may increase from time to time.

Technical Skills

  • Advanced understanding of mechanical, HVAC and electrical building systems, building automation systems, intelligent building systems.
  • Experience in Niagara based control systems is preferred
  • Problem solving ability in implementation of energy auditing, energy conservation projects, recommissioning and M&V
  • Programme management and budget management skills
  • Advanced skills in Smartsheet, Autodesk Build, Microsoft Office and Microsoft Project 

Communication & Strategic Skills

  • Proven record of providing excellent internal and external customer service; needs to have excellent interpersonal skills as well as be detail oriented; strong leadership/management, verbal and written communication, negotiating and presentation skills
  • Exceptional report writing skills with ability to communicate technical issues effectively
  • Ability to research, analyze and form conclusions on complex issues 
  • Presents compelling arguments to support clients’ decision making 
  • Ability to coach & support colleagues

Supervisory Responsibilities

  • Directly supervise staff and provide leadership to project teams. Leads by example and models behaviors that are consistent with the company's values

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

ABOUT CBRE

CBRE is the world’s leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company’s core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.

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