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Service Management Lead

4 months ago

Aylesbury Buckinghamshire, United Kingdom Pertemps Aylesbury Full time

Pertemps Aylesbury is currently recruiting for a Bookings Team Leader to join our client based in Aylesbury.
Bookings Team Leader is responsible for ensuring the successful delivery of bookings in support of projects. Hybrid
Making outbound telephone calls - to book appointments across a wide variety of programs. Overseeing booking activity day to day, including the training, mentoring, and monitoring of booking administrators.
Updating trackers and other systems with outcomes of booking attempts, ensuring high accuracy and data quality
Ensuring safe handling of sensitive personal data in line with the company data protection policy
Liaise with the Contact Centre and vice versa to resolve low-level complaints received.
Source and support surveyors and assessors to deliver the Project's requirements
Supervising project finances, implementing and overseeing appropriate processes to ensure that projects are delivered to budget
Ensuring that an efficient journey is in place and followed to give a positive experience for the end user whilst balancing the need for the project to comply with scheme rules and regulations.
Liaising with clients where needed to understand requirements and provide updates on performance
Data management and analysis: Making use of available data sources to monitor project delivery as well as working with colleagues to develop new methods to better manage projects.
Compliance: Ensuring that a robust audit trail is in place to evidence the correct application of processes in line with scheme/project rules and manage quality assurance activities.
Training: Providing training and support to colleagues to aid in the delivery of the project(s). This may include the development of written guidance, the provision of training sessions, and ad-hoc support.
Microsoft suite knowledge
If you would be interested in this role, then please apply or call Corinne at Pertemps #J-18808-Ljbffr