Specialist Services Administrator

2 months ago


London, United Kingdom Orange Connex Global UK Ltd Full time

The Orange Connex team are looking for a Customer Service Specialist - As a Customer Service Specialist at OC, you will deliver a great customer experience and be on hand to answer and listen to any questions, queries, compliments or concerns.

You will respond to our customers effectively by following the customer service standards, providing exceptional service as well as meeting targets and deadlines.


Handle customer fulfillment queries using multiple communication channels (email, telephone, chat functionality etc.).
Provide exceptional customer service and admin support.
Improve your working knowledge in relation to e-commerce fulfillment, serving our customer needs ensuring our operations are conducted in accordance with our SOPs.
At least 2 years customer service experience, preferably 4PL / e-commerce fulfillment experience or the logistics industry.
An effective verbal and written communicator to effectively interact with clients including Senior Management.
Excellent command over the English language (both verbal and written) is critical. The ability to fluently communicate in Mandarin would be a real bonus.
Strong self-driving and creative thinking.
Eligible to work in UK on a permanent basis.



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