German speaking 3rd line Technical support
2 weeks ago
FRENCH SELECTION
Industries & Services
German speaking 3rd line Technical support
Our client is a well-established provider in the scientific field.
German speaking 3rd line Technical support
To provide technical networking support and fault diagnosis, and assist with case escalations.
To provide remote fault diagnosis and resolution of software and network errors
• To remotely assist customers with the installation of complex custom software
• To schedule and complete data migrations and software upgrades
• To log cases in the database and update customers appropriately
• To monitor trends in software and networking faults in order to aid early detection and prevention
Fluency in German (written and spoken) is essential
• Previous experience in technical support in Networking, Hardware and Software
• Previous experience in Windows OS, MS Access and SQL databases
• IT, Help Desk, Technical Support, IT Support, Windows support, Software, Telecommunication, Network Support, Network environment, LAN, WAN, 3rd line, NAS, Network Attached Storage, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
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