Senior IT Support Technician

3 weeks ago

Glenrothes Fife, United Kingdom CTDI UK Full time

Senior IT Support Technician

Location: Glenrothes

 

Company Introduction

CTDI is a full service, global engineering, repair and logistics Company providing best cost solutions to many of the worlds’ premier brands. We support the entire product life cycle, from original design input, pre-sales testing, local customisation and configuration through to our field support activities that include technical assistance as well as product repair, replacement and refurbishment programs.

The Role

The main objective of this role is to provide support to the organisation covering all aspects of IT hardware and software, whether in person or using remote access tools. To provide first line leadership of the IT team.

 

Key Job Responsibilities

·  Delivering a first-class service experience to IT department customers.

· 1st and 2nd line IT hardware, software/desktop support and troubleshooting for all users.

· Maintaining / monitoring of local server infrastructure (backup, updates, support on hardware topics)

· Managing of the local IT infrastructure (Telephony and Networking)

· Creating, maintaining and updating documentation.

· Supporting various departmental and business projects.

· Carry out proactive and routine maintenance tasks on IT assets.

· On call, out of hours support, will be required on a rota basis.

· Provide 1st level leadership to the team.

· Work with onsite Senior Management and Corporate IT to implement the Group IT strategy.

· Provide technical guidance and support to more junior members of team.

 

Background

· Completed training as a Senior IT Support Technician or comparable professional training, verifiable knowledge acquired in practice.

· A strong desire to learn new skills and take an active role in the IT department.

· Excellent customer service skills and a willingness to take ownership of issues.

· Willing to take the initiative and be creative in your approach to problem solving.

· Have a good sense of humour, be resilient and have patience.

· Good knowledge of server, storage technology and IT infrastructure.

Skills

· Work efficiently in a demanding, fast moving and high pressure environment.

· Excellent problem solving leading to both problem resolution and root cause analysis.

· Strong communication skills both to individuals in person, or remotely and able to confidently communicate to groups informally and formally.

· Ability to work well within a team, while also being a self-reliant, self-starter as required.

· Effective participation in multiple concurrent projects.

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