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Post Sales Support
4 months ago
This exciting opportunity is with a global SaaS company that has a range of software products supplying the FinTech market. They are now looking for a Post Sales Support specialist to help their customers maximise usage of their software products. Initially this is an 18-month contract with 2 days a week in their offices in central London. Responsibilities
- Activating customer subscriptions, increase and accelerate adoption of other products.
- Support customers from the start of their journey through to professional services.
- Facilitate building the approach to customer activation and retention.
- Skills to build urgency in customers to activate and utilize their subscriptions.
- Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.
- Experience with software-based product onboarding or training.
- SaaS / B2B software
- Long contract, with possibility of going perm.
- Free breakfasts.
- Great location to work.
- Hybrid working
