Customer Service Team Manager Fully Remote

3 weeks ago


Darlington County Durham, United Kingdom Amazon Full time

Customer Service Team Manager (English and French), Delivery Station Liaison
Job ID: 2591932 | Amazon UK Services Ltd. - Proficiency in French and English
* Bachelor's Degree and equivalent leadership experience.
* Ability for flexible working shifts, including weekends, and holidays.
* Prior usage of Microsoft Office including Excel using tools such as Pivot Tables and lookups
* Frequent travel is a main requirement of the role
Customer Service Team Manager (French and English)
The number one priority for this role is to ensure that associates are supported to deliver a world class experience. A Team Manager sets the vision and culture of their team by creating individual and team performance expectations/goals, maintaining focus on improving customer satisfaction, and identifying customer impacting issues and implementing dynamic solutions.
The ideal Team Manager understands that supporting their people is the most important role they perform. To achieve this they are open and approachable, engage with their people individually to understand how to most effectively coach and motivate them and invests time in developing their people to feel supported to become legends They build an inclusive work environment where associates are engaged and feel a positive sense of achievement about their role in creating world class service.
Effectiveness in developing a large team of customer service associates.
· Ability to support people through individual development plans
· Operational Delivery:
· Time management and organizational skills
· Completes tasks on time to a high quality standard
· Helps associates understand the performance bar and supports them to reach it
· Develops and achieves performance goals and objectives in line with the network wide vision and goals
· Represent the Voice of Customer in the Delivery Stations and solve problems preventing redelivery to customers
· Travel to Delivery Stations (approx. Virtual Location - GBR PREFERRED QUALIFICATIONS
* Experience leading teams remotely and in a customer-facing environment
* Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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