Customer Account Manager

3 weeks ago

Darlington County Durham, United Kingdom Christian Dior S.A. Full time

As an Account Manager for Parfums Christian Dior, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.
SALES
To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets
To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
SERVICE
To educate and train Team Members on the use and history of Parfums Christian Dior products
To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
To update ipos tool with client data including all sales and client profile
To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
MANAGEMENT
To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance
To participate in merchandise management and ensure that it is in line with Corporate guidelines
To adhere to all Company procedures and policies, as outlined in the employee handbook
To build relationships with store management and adhere to all store policies and procedures
To carry out any additional duties as directed by the management team
Internal: Counter Team, Area Managers, Retail Managers, RMAs
External: Parfums Christian Dior clients, Department store Colleagues, Department Store Managers, Department store HR Departments
An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales
willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior.
Retail/Magasin
Plein Temps
Retail/Magasin
Retail
As an Account Manager for Parfums Christian Dior, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.
SALES
To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets
To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
SERVICE
To educate and train Team Members on the use and history of Parfums Christian Dior products
To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
To update ipos tool with client data including all sales and client profile
To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
MANAGEMENT
To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance
To participate in merchandise management and ensure that it is in line with Corporate guidelines
To adhere to all Company procedures and policies, as outlined in the employee handbook
To build relationships with store management and adhere to all store policies and procedures
To carry out any additional duties as directed by the management team
Internal: Counter Team, Area Managers, Retail Managers, RMAs
External: Parfums Christian Dior clients, Department store Colleagues, Department Store Managers, Department store HR Departments
An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales
willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior.
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