Graduate Intern: Customer Services Team

4 weeks ago


Durham, United Kingdom Durham University Full time

**Graduate Intern: Customer Services Team**
**(**
**Job Number**:
**23000728**
**)**

Library

SPOT: - £20,578 per annum

Fixed Term - Full Time

**Contract Duration***: Until 31 August 2024

**Contracted Hours per Week***: 35

**Working Arrangements***: To be agreed locally by Department

**Closing Date***: 11-Jun-2023, 5:59:00 PM

**Disclosure and Barring Service Requirement**

**The Role Purpose and Activities**

The intern will undertake a range of activities, delivering services to customers and gaining experience including some of the following:

- Providing direct user engagement with a range of visitors with differing needs and access requirements.
- Providing support where necessary to the development and planning of engagement programmes.
- Providing advice and responding to enquiries from users, including students, academics and wider public research communities, on the services and collections available, in cooperation with senior colleagues.
- Participating in short-term working groups and project work.
- Contributing to communications, social media activity, user-experience-related work, and user engagement.
- Administrative activities in support of work areas described above.

They will also actively engage in staff development activities, including formal training sessions, reflection, and self-directed learning, to develop skills and knowledge appropriate to the role and context of the internship.

**Specific role requirements**

The intern role is fixed term to 31 August 2024 attracting a salary of £20,578 per annum pro rata (+ cost of living increase), plus 27 days holiday pro rata and excellent benefits.

This is a full-time post, working 35 hours per week.

The work pattern of the role may include weekend, evening, and bank holiday work as business demands.

**The Department**

In January 1833 Bishop William van Mildert donated 160 volumes to found the University Library, located on Palace Green and in the same year Durham’s first university museum opened to the public. Today the University Library and Collections offers spaces, collections, expertise, and services supporting education, research, the wider student experience and cultural and educational outreach. Collections and services operate across a wide estate of libraries, archives, museums, galleries, and exhibition spaces, including the UNESCO World Heritage Site on Palace Green. Our nationally and internationally recognised collections span early books, archives and manuscripts, museum objects and art, print and electronic materials and include a repository of digitised materials, research outputs and research data. Our users encompass anyone engaging with our collections, services, and facilities in person or remotely, this includes university staff, researchers from around the globe, students in higher education from Durham and other universities, school pupils and teachers, Durham’s local residents and tourists.

We are an ambitious and developing team with a focus on providing the best experience for our students, researchers, and the wider community. We are valued partners working with students, professional services and academics across the University, and professionals and organisations regionally, nationally, and internationally.

The University Library and Collections is made up of six sections: Collections; Customer Services; Education, Learning and Engagement; Research and Systems; Museums, Galleries and Exhibitions; and Finance and Administration. Staff work flexibly between the sections, seven enabled by cross-cutting groups, Collections, Education, Engagement, User Experience, Operations, Research, Staff Development and a Programme and Project Steering Group.

We have **four intern positions** available across University Library and Collections, please see the following job positions if you are interested;
Graduate Intern (Learning and Engagement): 23000727

Graduate Intern (Archaeology and BioScience Collections within Museums, Galleries and Exhibitions): 23000729

Graduate Intern (Art): 23000732

**How to apply**

**What you are required to submit**
- A CV.
- A document providing supporting evidence of how you meet the essential and desirable criteria (preferably in a grid format using the different criteria as headings).

**Person specification - skills, knowledge, qualifications and experience required**

**Essential Criteria**
- Excellent oral and written communication skills, including an ability to communicate your knowledge, enthusiasm, and interest to others.
- Educated to degree level (or equivalent).
- Evidence of commitment personal development to improve skills and knowledge.
- Evidence of good team working and problem-solving skills.
- Evidence of a customer focussed approach to ensure the delivery of high-quality services.
- Ability to manage time to meet deadlines.
- Genuine and demonstrable interest in pursuing a career in libraries or the museums and heritage sector, particularly community


  • Graduate Intern

    4 weeks ago


    Durham, Durham, United Kingdom Durham University Full time

    The Role Purpose and Activities The intern will undertake a range of activities, delivering services to customers and gaining experience including some of the following: Providing direct user engagement with a range of visitors with differing needs and access requirements. Providing support where necessary to the development and planning of engagement...

  • Customer Service

    1 month ago


    Durham, United Kingdom CRA Group Ltd Full time

    **Do you wish you could use your customer service advisor skills in work that really matters?** As an Asylum Decision Maker, you will help protect some of the most vulnerable people in the world and making life-changing decisions to help their future. If you are motivated to work hard helping people while maintaining vital and effective immigration...


  • Durham, United Kingdom OBX Recruitment Full time

    We are partnering with a Durham based employer as they seek to add Customer Service Advisors to their team. Full training will be provided; however, a good strong customer service background is extremely beneficial to this role. Hours - Full Time, Call Centre is open Monday - Saturday 8am-8pm Starting hourly rate of £11.04, which will rise to £11.71...


  • Durham, United Kingdom MGF Full time

    **Job description** Looking for a graduate sales position? Want to work for a national market leader, where you will gain hands on experience from day one? If so, read on: MGF are seeking to recruit a Graduate Management Trainee to be based at our Bristol, Avonmouth depot. In this position you will be trained across several departments within our Operations...


  • Durham, United Kingdom J&P Accountants Limited Full time

    **About our company** J&P Accountants is an international accountancy firm with offices in Europe and China. We help e-commerce sellers from all over the world expand their business across Europe by managing their VAT operations: VAT registration, VAT filings and communication with tax authorities. **Job description**: You will manage our existing and new...


  • Durham, United Kingdom Adecco Full time

    Join Our Team as a Customer Service Executive - Transforming Waste into Opportunity! Are you a dynamic, results-driven individual with a passion for sustainability and environmental change? Do you thrive in a fast-paced, forward-thinking environment? If so, we have an incredible opportunity for you to become a key player in our client's mission to...

  • Finance Graduate

    1 month ago


    Durham, United Kingdom The Oval Partnership Full time

    Our client is a leading manufacturer based in the North East and seeking a Finance or Business Graduate to join the business as a Forecast Analyst to be responsible for creating, monitoring and delivering an accurate forecast to the business. Your main duties will include: - Carry out reviews with Sales and Marketing teams to build, understand & challenge...


  • Durham, United Kingdom Greenbean Full time

    An excellent opportunity for enthusiastic customer service providers, to work for a global leader in digital information Computer and previous Customer Service skills are desirable, however full training will be provided. - Full Time Role - Hours between Monday - Saturday - Must be flexible 8am - 8pm - Temporary, long term ongoing - Starting hourly rate of...


  • Durham, County Durham, United Kingdom MTrec Ltd Full time

    Working in a specialist engineering process and environment. Excellent on-going training and development. A great profit share scheme. Company Pension. Cycle to work. Bonus scheme. Competitive salary. Long term prospects. Permanent role. Day shift role, working Monday to Friday 08:00 to 17:00. Our client is a highly...


  • Durham, United Kingdom Workwear Express Full time

    If you are a committed, passionate team player brimming with energy and always prioritising customers, we'd love to hear from you. The working hours are between 8am - 6pm from Monday to Friday, with occasional Saturdays. Day-to-day tasks: - Ensure all contacts are answered within the agreed timeframe, and explore opportunities for upselling, cross-selling,...


  • Durham, United Kingdom NRG PLC Full time

    We are working with a recognized Northeast based membership provider in their search of an International Trade Specialist. Based in their Durham office with hybrid working in a full time 35 hours per week role joining their highly knowledgeable and experienced International Trade team. As International Trade Specialist you will provide their global members...


  • Durham, United Kingdom MTrec Ltd Full time

    Rewards and Benefits on Offer; * Working in a specialist engineering process and environment. * Considerable investment in new processes. * Excellent on-going training and development. * You will provide great technical expertise to the on-site teams and customers. * A great profit share scheme. * Company Pension. * Cycle to work. * Bonus scheme. *...


  • Durham, United Kingdom Brook Street Full time

    Have you ever wanted to work in the civil service? Are you customer-focused, and do you strive to ensure that their issues and queries are quickly resolved? If the answer is 'Yes', we would love to hear from you. Brook Street are proud to be working in partnership with the Valuation Office Agency (VOA), based in Durham. The VOA is critical in providing the...


  • Durham, United Kingdom Siemens Healthineers Full time

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique...


  • Durham, United Kingdom Teaching Personnel Full time

    Exciting opportunity for Graduates in Darlington!Are you a recent graduate eager to kick-start your career in education? Look no further! We're thrilled to announce an incredible opportunity for passionate individuals to join our team as a Graduate Cover Supervisor in Darlington.The RoleAs a Graduate Cover Supervisor, you will play a pivotal role in...

  • Customer Service

    4 weeks ago


    Durham, United Kingdom Your Storage Box Full time

    Customer Service Role *MUST BE COMPETENT ON A COMPUTER AND WITH TECHNOLOGY* - Respond to messages on the company social media pages - Communicate with shipping carriers to solve issues with parcels - Create new shipments for lost or damaged parcels - Process and log all returns and exchanges Days: Monday - Friday Hours: 9am - 1pm **Job Type**:...


  • Durham, United Kingdom MM Staffing Solutions Full time

    We are looking for a number of customer service advisors for our logistics client based in Durham. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers who...


  • Durham, United Kingdom MM Staffing Solutions Full time

    We are looking for a number of customer service advisors for our logistics client based in Durham. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers who...


  • Durham, County Durham, United Kingdom Siemens Healthineers Full time

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your...


  • Durham, United Kingdom Optimum Skills Full time

    We are looking for an Apprentice Customer Service Advisor to join us. The ideal person will be warm, outgoing, and understanding of our customer’s needs. You will be enthusiastic and keen to learn with a can-do attitude and a willingness to work as part of our close and friendly team. **The role will include**: - Ensure all contacts are answered within...