IT 2nd Line Technical Support Engineer

4 weeks ago

London, United Kingdom Premier Group Recruitment Full time €125 - €150

Job Title: 2nd Line Technical Support Engineer (Contract) Location: London, Hammersmith
Contract Duration: 4-month initial contract, with the potential of being extended
Start Date: Immediate
My client is seeking a dedicated and skilled 2nd Line Technical Support Engineer to join their dynamic team on a contract basis. In this role, you will be instrumental in providing exceptional technical support and ensuring the smooth operation of IT systems for our client. Your primary focus will be on resolving technical issues, offering troubleshooting expertise, and delivering high-quality customer service to end-users and escalating 2nd line issues to the 3rd line team.

Provide first-line technical support to end-users via phone, email, and chat, ensuring excellent customer service and efficient resolution of technical issues.
Identify, diagnose, and troubleshoot hardware and software issues, escalating more complex problems to 3rd line support teams when necessary.
Ticket Management: Log all support requests and incidents into the helpdesk system, ensuring accurate documentation and timely updates.
Problem Resolution: Resolve common technical problems related to operating systems, network connectivity, and application software, following standard procedures and protocols.
User Guidance: Assist users with setup and configuration of IT equipment, software installations, and basic network troubleshooting.
System Monitoring: Monitor and maintain computer systems and networks, performing regular checks to ensure optimal performance and security.

Bachelor’s degree in Computer Science, Information Technology, or a related field. Certifications: Relevant IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Technical Support: Minimum of 1-2 years of experience in a technical support role, preferably within the financial technology sector or a fast-paced, high-growth environment.
Understanding of fintech industry standards, regulations, and common technologies used in financial services.
Operating Systems: Proficiency in supporting Windows, macOS, and Linux operating systems.
Networking: Basic understanding of network protocols, VPNs, firewalls, and network troubleshooting.
Software: Experience with common office software (Microsoft Office, Google Workspace) and specialized fintech applications.

To apply for this role or to find out more information, please email Max Dorney with a copy of your latest CV for an immediate review - mdorney@pg-rec.com.

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