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Weekend Customer Service Centre Advisor
3 months ago
Could you help rebuild the LEGO ® Eiffel Tower? Or put the finishing touches on a brick-built Van Gogh?
If you can keep cool when LEGO ® minifigures are losing their heads, then why not join our team?
If you think you can solve these problems and lots more, then come and join the LEGO customer service team. We’re looking for energised and empathetic people who speak both English and Dutch fluently to join our growing team of advisors in Slough.
Our Consumer and Shopper Engagement Team handles over three million queries across five global contact centres from LEGO fans every year and we respond to consumers in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day totally different.
Starting salary is £28,000 per annum plus awesome benefits including a performance based/discretionary bonus of up to 10%. This role is fixed-term until the end of January 2025 .
Full in-person training will be given with a 4 week induction, followed by 2 weeks on-the-job support. So, as Customer Service Advisor you’ll spend a minimum of 2 days working from the office and the option of 3 days from home per week.
No relocation assistance is offered for this position.
Respond to customers in Dutch and English (both spoken and written).
Engage with our customers across our various channels including phone, email, and live chat.
Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
Cover a variety of shifts and weekends to ensure we offer best-in-class service.
Represent the LEGO brand through our unique tone of voice.
Our recruitment process will start with an online interview in Hire Vue (please check your junk/spam folder for the invite). If you are successful we’d love to meet you in person in our Slough office for the final interview and to show you around our amazing workplace.
So, if you're interested in this role we encourage you to apply as soon as possible.
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Join the LEGO® team today.
