Contact Centre Advisor

2 months ago


Slough, United Kingdom ADVANCE VAUXHALL (MAIN DEALER) Full time

**Contact Centre Advisor**

**This phone based role is in our business development team.**

**The Role**:

- Making and receiving outbound/inbound calls from Vauxhall customers for appointments including servicing, repairs, diagnostic work & MOTs.
- Building a rapport with customers while identifying what assistance or information they require.
- Advising customers on warranty related matters.
- Explaining the benefits to customers of signing up to a Service Plan.
- Managing customer calls and enquiries professionally.
- Successfully upselling when possible.
- Rewarding commission structure in place.
- Contributing to a positive working and team environment.

**What we’re looking for**:

- Excellent communication skills, especially a polite and patient telephone manner
- Maths and English GCSE, Scottish Standard Grades or equivalent, grade 1-3
- Self-confident; positive and proactive approach to work
- Self-motivated and comfortable working independently
- Computer literate including Microsoft Office

Full training will be provided & there are further career opportunities within the group.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: BDCA21



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