Service Lead

3 weeks ago


South Cornelly Bridgend, United Kingdom New Directions Holdings Limited Full time

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
A service lead will share our ethos for delivering a high-quality care & support service, embracing diversity, upholding choices & dignity, valuing others with empathy, promoting professionalism and friendliness in all you do.
Health Cashback scheme
Life Assurance of 4 x salary
Pension Salary Sacrifice Scheme
A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
Opportunity to purchase additional annual leave through salary sacrifice
A Giving Back day – to offer your services to the local community
Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
Opportunity to join our 3% interest Christmas savings scheme
Employee referral scheme; Oversee preparation of weekly plan to allocate support workers to each session / care visit for our service users via Staff Plan
Oversee implementation of a rotating shift planner (care/support rostering system)
Answer the telephone in a professional and friendly manner
Ensure compliance is met within the office to meet CIW standards and organisations policies and procedures
Assist and support the registered manager with service improvements
Oversee and or undertake service user care reviews and spot checks to identify quality improvements
Manage an effective and productive recruitment schedule based on current and projected service needs.
May be expected to help with care calls from time to time
Responsible for assisting the registered manager with the management on the care team
Responsible for compliance with all relevant legislation, and processes, policies, and procedures
Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job
Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required
Responsible for delivering exceptional levels of customer service; both to internal and external customers



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