Weekend Shift Engineer
1 month ago
Life on the team Our field engineering team comprises of over 40 engineers covering the UK for 60+ customers. The service is 24/7/365 and is a varied role covering end user, branch and retail, datacentre, and networking. Senior Customer Engineers provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services. Senior Customer Engineers can also provide basic Wintel server installation, configuration, administration, and break fix repairs. A Senior Customer Engineer is hardware and software skilled and accredited through the appropriate vendor training programs.
Typically, Senior Customer Engineers provide 2nd line desktop support for Windows operating system environments, and Microsoft applications and can be engaged to install pre-designed basic Wintel server solutions. They can also provide break-fix services to end-user computing, servers, and printers.
~ This is a mobile role so a clean UK driver’s license is required, and you must be willing to travel to various sites, therefore, you will be entitled to a car allowance.
~4-8 weeks training
~ BAU and out of hours, currently this is worked on 1 in 4-week rota pattern.
~ With out of hours, 1 to 2 calls midweek, a couple at the weekend but 50% of the calls are prescheduled.
Our UK shared field service team deliver an Out of Hours service for several customers. This is currently Cognito but will be replaced in 2023 by ServiceNow.
Shifts run between 7am and 7pm, 7.You’ll be expected to work through the TRG core accredited training (Dell, Lenovo etc.)
Good break/fix skills - ability to diagnose and repair servers, laptops, and desktops to modular level.
Good level of networking skills, ability to configure routers and switches.
Good working knowledge of Windows 10 and Microsoft apps
Must have the appropriate vendor accreditations for HP and Lenovo to claim warranty repairs.
We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter.
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