Service Manager Outreach and Support
5 days ago
The UK Regional Service Manager performs a critical function for Sinoboom. He/she provides support, training, and advice to customers, including distributors, across the region. It is his/her responsibility to ensure a rapid response to any breakdowns and training or maintenance issues by fully understanding all aspects of the safe operation and maintenance of our equipment and preparing solutions. This person will often be in direct contact with other Regional Service Managers within the company, working with them to create policies to improve reliability, training, and product reliability. The Regional Service Manager will work closely with our UK Regional Sales Manager as well as technical specialists in our Dutch facility located in the Netherlands.
Providing technical support and assistance to our UK Regional Manager
• Implementing and delivering technical training in the UK Region
• Organizing and delivering technical training and outreach programs to ensure high levels of customer knowledge in the UK Region.
• Delivery of after sales service and support to customers
• Liaising with the Dutch team at the Netherlands regarding spare parts
• Customer support in the field, travel will be necessary.
• After-sales support including use of the company Service Ticket software
• Support our office staff with feedback and regular reports.
• Ensure that Sinoboom has adequate systems in place to provide high quality after sales support and back up to our customers.
Knowledge, skills and abilities typically acquired through a high school education or the equivalent with additional training preferred through university or a vocational school.
• Proven additional technical training on MEWPs
• Excellent database computer skills with a strong ability to operate PC programs, ability to learn remotely and with a good understanding of Microsoft Word and Excel.
• Fluent English essential.
Must have a strong desire to develop and maintain customer relationships.
• As its European headquarters, Sinoboom BV is responsible for all distribution and service of Sinoboom products in Europe. Sinoboom is a fast-growing, international company with branches worldwide.
At Sinoboom BV, we believe that diversity, equity, and inclusion are essential for a thriving workplace and a better world. We are committed to promoting equity by providing equal opportunities for all employees, regardless of their race, gender, sexual orientation, religion, disability, or any other characteristic. We value and celebrate the differences that make us unique, and we believe that inclusion means actively welcoming and valuing everyone's contributions. We are committed to creating a workplace that is safe, inclusive, and welcoming for all, and we will continue to prioritize diversity, equity, and inclusion in all aspects of our business.
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