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Patient Coordinator/ Front of House
2 months ago
David Jack is an internationally renowned aesthetic doctor and brand founder, with clinics in Harley Street, Belgravia, the City of London and Edinburgh, as well as an award-winning skincare line. David Jack’s Clinics is one of the utmost importance. You are the first point of contact for all clients and the last at they leave the clinic doors, therefore it is integral you represent the brand to the highest quality and offer immaculate customer service. Whether they are new to clinic or have been loyal to the clinic for a number of years which many of our clients have been, we provide excellent customer service throughout the client’s journey providing a personalised and luxury experience for every client.
Requirement to work within the core hours of 8am - 8pm and every second Saturday.
Previous experience working with sensitive and confidential information with an excellent understanding of client privacy and data protection policies such as GDPR
Passion for and knowledge of the aesthetics industry and skincare
Confident skills in Microsoft Office Suite, Apple Mac, Google Workspace and previous use of CRM systems
welcoming clients and offering tea/coffee/water upon arrival/whilst they wait, ensuring excellent, luxury service is delivered at all times, owning the patient journey from enquiry to initial visit to the clinic to following up with the client post-appointment
Working closely with the practitioners to maintain an efficient, punctual and communicative working environment Diary management, administration, ensuring correct and optimal bookings, answering calls/emails from clients and requests in a timely manner ensuring the tone of the Dr David Jack brand
Excellent level of understanding of the treatments and products offered within the clinic and skincare brand, staying up to date on new products and treatments
Performing a variety of administrative and clerical tasks, offering administrative support across the organisation where needed
To manage petty cash, daily accounting, banking, issuing client invoices and using payment systems in accordance with company policies and procedures
Supporting doctors and aestheticians with ad hoc duties and ensuring they have all the necessary equipment, consumables and products
Stock management and monitoring collections and deliveries, including unpacking of stock and arranging displays of such and updating the stock count in the CRM system and sending stock count to accounts
Supporting on PR, marketing and clinic events (please note these may be on evenings and/or weekends)