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Commercial Sales Office Administrator

3 months ago

Berkswell West Midlands, United Kingdom Napoleon Full time €26,000

Napoleon are North America’s largest privately owned barbecue manufacturer and from our offices & warehouse located near Berkswell, we supply leading multiple & independent retailers across the UK with barbecues and accessories. A great opportunity has arisen to join the UK subsidiary of a long established international Canadian manufacturing business in a varied and challenging position as:
Sales Office Administrator

As a Sales Office Administrator, you will ensure efficient office operations and provide excellent service to retailers, customers and our sales staff. This position requires excellent organizational skills, a customer-focused attitude and the ability to effectively manage multiple responsibilities.

Your main responsibilities and activities include:
Answer incoming calls and handle technical inquiries efficiently.
Manage and resolve customer issues, warranty claims, and provide effective customer solutions.
Perform general office administration tasks, ensuring smooth day-to-day operations.
Process customer orders and coordinate with transport companies to ensure timely delivery.
Prepare reports using Microsoft Office Suite (Word, Excel, PowerPoint).
Manage stock control and inventory, ensuring accuracy and availability.
Assist in the preparation for trade shows and events, and attend as needed.
Pick, pack, and dispatch all direct and parts orders via courier services.
Support warehouse coordinator with checking off orders, putting stock away, managing spare parts, and order picking.
Ensure the showroom, reception, and office areas are clean and tidy.

Job requirements:
Proven experience in an administrative role, preferably within a sales or customer service environment.
Excellent knowledge of MS Office required, and Sage Accounts 50 experience would be beneficial but not essential.
Possess a valid, clean, driver's licence and have own transport.
Excellent written and verbal communication skills.
Strong organisational and multitasking abilities.
High attention to detail and accuracy.
Positive attitude and a proactive approach to problem-solving
Experience in stock control and inventory management is a plus.
Ability to manage physical tasks such as picking, packing, and managing stock.

We offer:
~ Permanent, full-time position (37,5 hours per week)
~ Salary up to £26,000, depending on experience.
~27 days holiday plus bank holidays.
~ Pension scheme, health care medical insurance, life assurance and income protection.
~ Employee Assistance Programme.
~ Employee discounts on our product range.
~ We offer you access to our e-learning platform to contribute to your development.


Are you interested in this position? Please send your cover letter and CV to eu.hr@napoleon.com. In case of equal suitability, internal candidates have preference over external candidates. The closing date for this vacancy is August 30, 2024.