Service Operations Manager

4 weeks ago


Winchester Hampshire, United Kingdom BPL Business Media Ltd Full time

Support to Win.tv, is the hosted telephony support service from Train to Win.tv, the leading telecoms training company for the channel. We’ve used our decades of expertise in training and development and merged it withan unparalleledknowledge of the platforms in the market to create a truly differentiated support service.

We provide a fully managed services to industry Service Providers. Our services offer care of all non-commercially impacting change requests by end users. This includes all Moves, Add’s, Changes and Provisioning of services.

About the Job:

orking closely with other members to maintain the company’s high performance whilst working to deliver the overall strategy for the business. This includes collaborating with the management teams to maintain and improve processes, procedures and systems to advance the operation of the team

The Head of Service Operations will be a key stakeholder for high priority and high value projects, providing escalation support to the teams. They will lead, manage, coach and motivate the teams to deliver results to ensure the achievement, stretch and improvement of agreed KPIs

They will also need to measure skillset, competence and the team’s attributes to ensure achievement of the team’s succession plans. They will need to lead by example and develop and maintain a healthy, open and honest relationship with colleagues and customers.

Key Responsibilities

  • Owns and manages all customer communications or escalations pertaining to new install orders and service desk management
  • They will have authority to deviate from defined processes to ensure customer satisfaction.
  • Conduct all Service delivery and service management performance reviews with their team.
Skills / Experience Required:
  • Knowledge of Service Delivery and Service Support disciplines
  • Experience of managing teams to meet high levels of service in a dynamic and fast paced environment
  • Works with others in a collaborative and solutions focused manner to achieve win-win outcomes
  • Ability to recognise the value & responsibility of working in a team
  • Actively supports and develops team members, quick to identify and problem solve any issues
  • Effectively plans to anticipate problems, plans for worst-case and best-case scenarios
  • Committed to upholding professional standards
  • Takes responsibility for own actions & visibly supports the senior leadership team and their agenda
  • Self-motivated & self-aware - recognizes own strengths & weaknesses and is committed to development
  • Takes a broad interest in the success and development of the company
  • Essential - 2 Years working experience in the comms industry
  • Essential - Broad understanding of Unified Communications
  • Essential - Strong organizational skills
  • Essential - Motivational and leadership experience #J-18808-Ljbffr


  • Winchester, Hampshire, United Kingdom BPL Business Media Ltd Full time

    Support to Win.tv, is the hosted telephony support service from Train to Win.tv, the leading telecoms training company for the channel. We’ve used our decades of expertise in training and development and merged it withan unparalleledknowledge of the platforms in the market to create a truly differentiated support service. We provide a fully managed...

  • Service Manager

    2 weeks ago


    Winchester, Hampshire, United Kingdom Southern Health NHS Foundation Trust Full time

    Are you looking for a new opportunity to develop your management and leadership skills then this post is for you. We are seeking a fixed term band 8a service manager for the Older Persons Community Mental Health teams covering the Mid and North division of Southern Health. You will be responsible for the clinical and operational delivery of service and...


  • Winchester, Hampshire, United Kingdom Association for Project Management Full time

    Operations Manager- Independent Contract Caterer Operations Manager Predicted to be one of the fastest growing Independent Contract Caterers of 2024, this is an outstanding opportunity to join this niche quality foodie small independent contract caterer as Operations Manager covering from West London to Hampshire! You will oversee a mixture of Independent...


  • Winchester, Hampshire, United Kingdom 345 Technology Limited Full time

    Telephone Number Welcome to 345 Technology, the #1 Integration Partner. Are you passionate about technology and innovation? If so, 345 Technology invites you to join us on our exciting journey! We are a leading technology consultancy dedicated to creating cutting-edge Azure Integration solutions that drive progress and transform our customers systems....


  • Winchester, Hampshire, United Kingdom Rockford Recruitment Full time

    Operations Manager Predicted to be one of the fastest growing Independent Contract Caterers of 2024, this is an outstanding opportunity to join this niche quality foodie small independent contract caterer as Operations Manager covering from West London to Hampshire! You will oversee a mixture of Independent Education Contracts, looking after some of...


  • Winchester, Hampshire, United Kingdom Rockford Recruitment Full time

    Operations Manager Predicted to be one of the fastest growing Independent Contract Caterers of 2024, this is an outstanding opportunity to join this niche quality foodie small independent contract caterer as Operations Manager covering from West London to Hampshire! You will oversee a mixture of Independent Education Contracts, looking after some of...


  • Basingstoke, Hampshire, United Kingdom Automobile Association Full time

    Are you passionate about service management and continuous improvement? Do you thrive in a dynamic IT operations environment? We have an exciting opportunity for a Service Delivery Manager at AA, where you can make a significant impact on our IT services. You'll be the linchpin of our IT Operations, ensuring seamless service delivery and fostering...


  • Winchester, Hampshire, United Kingdom idverde UK Full time

    Seasonal Grounds Maintenance Operatives (Winchester) Seasonal Grounds Maintenance Operatives (Winchester) Who Are We Looking For? We are on the lookout for dynamic and enthusiastic Seasonal Ground Maintenance Operatives to join our team in Winchester. If you have a proactive and positive attitude, along with the ability to thrive in a self-contained team...


  • Winchester, Hampshire, United Kingdom Gregory Martin International Full time

    Senior Operational Analyst - Python, Modelling, Software Design, Advanced VBA & Excel, Power Apps, Power BI Salary: £40,000 to £65,000 plus bonus and excellent benefits Location: Winchester, Hampshire / Hybrid Role Our client has an exciting opportunity to join our growing management consultancy, with an enviable reputation and senior level client...


  • Winchester, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 259734**Salary**: - £37,909 - £42,251**Job grade**: - Other- NPS Pay Band 5 National**Contract type**: - Permanent**Type of role**: - Senior leadership**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 2Contents Location About the job **Benefits**: Things...


  • Winchester, Hampshire, United Kingdom LRI Invest Full time

    Location: St. Helier, Jersey Date Posted: May 2, 2024 Location: St. Helier, Jersey Date Posted : Senior Administrator – Operations, Central Operations Team Role Title – Vice President (Level 3) Location - Jersey We are seeking a Senior Manager to manage the Operations Team responsible for the provision of administrative and project support to the...


  • Winchester, Hampshire, United Kingdom Skillsearch Full time

    Do you have People Service Advisor experience, and are you seeking a new job in Winchester? Our client is looking for a People Services Advisor, and the role comes with an attractive contract rate of £24 per hour. Work proactively with the People Services team to deliver a seamless, quality ER and People advisory service Provide advice and guidance on...

  • Team Manager

    4 weeks ago


    Winchester, United Kingdom SGN Full time

    Salary**:£37.8k - £47.3k per annum (dependent on skills and experience)** Location**:Winchester** Reference**:REQ2579** **THE ROLE** An opportunity has arisen for the post of Team Manager based in the Aldershot, reporting to the Regional Manager. Responsibilities include: - Managing operational activities within budget allocations. - Managing both SGN...

  • Operations Executive

    20 hours ago


    Winchester, Hampshire, United Kingdom Association for Project Management Full time

    Operations Manager- Independent Contract Caterer Operations Manager Predicted to be one of the fastest growing Independent Contract Caterers of 2024, this is an outstanding opportunity to join this niche quality foodie small independent contract caterer as Operations Manager covering from West London to Hampshire! You will oversee a mixture of Independent...


  • Winchester, Hampshire, United Kingdom Skillsearch Full time

    Do you have People Service Advisor experience, and are you seeking a new job in Winchester? Our client is looking for a People Services Advisor, and the role comes with an attractive contract rate of £24 per hour. To give you an idea of how this role would look and feel, here are some of the things you could expect to do: Work proactively with the People...


  • Winchester, Hampshire, United Kingdom Kemp Recruitment Limited Full time

    Hours: 40 Hours per week Overtime paid an an increased rate Van and fuel card provided Lots of training and career progression My client is looking for a Plant Fitter to cover off a patch in and around the Denbigh area. You will be required to work on a wide range of Plant & Agricultural Equipment. If you have a passion for...


  • Winchester, Hampshire, United Kingdom Rockford Recruitment Full time

    Operations Manager Predicted to be one of the fastest growing Independent Contract Caterers of 2024, this is an outstanding opportunity to join this niche quality foodie small independent contract caterer as Operations Manager covering from West London to Hampshire! You will oversee a mixture of Independent Education Contracts, looking after some of...


  • Winchester, Hampshire, United Kingdom Rockford Recruitment Full time

    Operations Manager Predicted to be one of the fastest growing Independent Contract Caterers of 2024, this is an outstanding opportunity to join this niche quality foodie small independent contract caterer as Operations Manager covering from West London to Hampshire! You will oversee a mixture of Independent Education Contracts, looking after some of...

  • Public Access Officer

    4 weeks ago


    Winchester, United Kingdom Service Care Full time

    Job Opportunity: Public Access Officer Location: Hybrid / Winchester when needed for meetings Pay Rate: £15.64 per hour Role Overview: As a Public Access Officer, your main responsibility is to support the Public Access function, ensuring appropriate responses to information and advice requests and fulfilling the Chief Constable's statutory obligations...

  • Prison Facilitator

    9 hours ago


    Winchester, Hampshire, United Kingdom Service Care Solutions Full time

    Job Description Prison Facilitator - HMP Winchester A leading charity focused on rehabilitation and reducing re-offending is recruiting passionate Prison Facilitators to join our team in Kent! You'll make a real difference in people's lives by helping them gain essential skills. We offer a competitive salary and benefits package. Experience...