Industrial Services Operations Manager
1 month ago
Support to Win.tv, is the hosted telephony support service from Train to Win.tv, the leading telecoms training company for the channel. We’ve used our decades of expertise in training and development and merged it withan unparalleledknowledge of the platforms in the market to create a truly differentiated support service.
We provide a fully managed services to industry Service Providers. Our services offer care of all non-commercially impacting change requests by end users. This includes all Moves, Add’s, Changes and Provisioning of services.
orking closely with other members to maintain the company’s high performance whilst working to deliver the overall strategy for the business. This includes collaborating with the management teams to maintain and improve processes, procedures and systems to advance the operation of the team
The Head of Service Operations will be a key stakeholder for high priority and high value projects, providing escalation support to the teams. Owns and manages all customer communications or escalations pertaining to new install orders and service desk management
Conduct all Service delivery and service management performance reviews with their team.
Knowledge of Service Delivery and Service Support disciplines
Experience of managing teams to meet high levels of service in a dynamic and fast paced environment
Actively supports and develops team members, quick to identify and problem solve any issues
Takes responsibility for own actions & visibly supports the senior leadership team and their agenda
Essential - 2 Years working experience in the comms industry
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Service Operations Manager
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