Customer Service Advisor

2 weeks ago


Chelmsford Essex, United Kingdom Pure Resourcing Limited Full time

Pure are pleased to be supporting a private distribution company based in Chelmsford to recruit for a experienced Customer Service Advisor.

The ideal candidate will be responding to customer enquiries as the first point of contact from a variety of channels including telephone, email, web and internal systems.

Main Duties:

  • Resolve customer issues and complaints in a timely manner.
  • Where necessary, escalate issue following an internal process to get the best resolution for the customer.
  • Work closely with the transport planners to ensure customers are receiving the high-level of service they have been promised.
  • Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate.
  • Provide reactive and pro-active support to increase customer retention.
  • Manage and resolve issues via our case management system.
  • Ensure all missed calls are followed up.
  • Provide ETAs and servicing history to customers when requested.
Skills required:
  • At least 2 years experience within a Customer Service role
  • Must be able to drive due to location
  • Administration skills
  • Excellent telephone manner
  • Great IT skills within Microsoft word packages
  • Great time management
  • Self motivated and team player
Join the team and be part of a company dedicated to delivering outstanding service to our customers. If you are ready to take on this exciting challenge, please contact Laura @ Pure or Apply now#J-18808-Ljbffr

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