Operations Lead
1 month ago
- Full Time, Permanent, Hybrid Role
- Job Brief
This is a unique opportunity to join a founder-led insurtech start-up, where we are seeking a highly motivated and skilled Deputy Head of Operations. The successful candidate will play a crucial role in supporting the Head of Operations in overseeing the day-to-day functions of the claims management department.
Youll play a crucial role in setting and monitoring business strategies, implementing policies, dealing with suppliers, and managing team members across the operation, which includes motor and non-motor delegated claims activities. This role requires a strategic thinker with strong leadership skills and a deep understanding of claims processing and operational management.
Youll find a supportive team environment that fosters growth and learning. We will help mentor and guide to reach your full potential, with the opportunity to progress your career.
Responsibilities
- Supporting the leadership and management of the claims team to deliver exceptional customer service.
- Help Identify areas for process improvements and implement changes to increase efficiency and reduce costs.
- Identify and address operational issues promptly to maintain smooth workflow.
- Assist the Head of Operations in formulating and implementing operational strategies.
- Ensuring timely, effective, and accurate handling of day-to-day work activity, processes, and referrals to ensure accuracy, turnaround times, and resource utilization.
- Utilize data analytics to identify trends, forecast needs, and make informed decisions.
- Maintain strong relationships with key clients, stakeholders, and partners.
- Collaborate with the technology team to leverage technology for process optimization.
- Effectively use data and analytics to problem solve and drive improvement.
- Assist in operational duties when Head of Operations is on annual leave.
- Document and maintain training materials, guidelines, process workflows, service levels, procedures, controls, and operational metrics.
Requirements and Capability
- Broad experience working within a claims management company with a strong understanding of associated claims processes, procedures and systems.
- Proven experience in a leadership position, managing and developing a team.
- Ability to accomplish tasks in a dynamic environment with an aptitude for analysing data and making practical and forward-looking decisions to drive success.
- Excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management.
- Experience working on cross-functional teams, collaborating, actively participating, and delivering solutions.
- The ability to identify and escalate issues that could present challenges to a project or the organisation.
- Strong conflict resolution skills to effectively deal with people with differing expectations and viewpoints and to build strong cross-functional relationships and partnerships.
- Strong knowledge of and skills in the use of various software and insurance platforms and claims systems as well as Word and Excel.
Experience:
- Claims Management: 3 years (preferred)
- Analysis skills: 1 year (preferred)
- Conflict management: 3 years (preferred)
Work Location: In person
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.
JBRP1_UKTJ
-
Hygiene Operative
3 weeks ago
East Ferry, United Kingdom Staffline Operations Full timeGreat opportunity to work as a Hygiene Operative for our client's food manufacturing factory, producing pasta meals.Staffline is recruiting Hygiene Operatives in Boston.The rate of pay is £14.93 per hour.This is a full-time role working fixed night shifts and the hours of work are: - 6pm to 6am Your Time at Work As a Hygiene Operative, your duties include:...
-
Lead Operating Department Practitioner
1 day ago
East Anglia, United Kingdom Leaders In Care Recruitment Ltd Full time £38,000 - £46,000About Us: Leaders In Care Recruitment Ltd is a reputable recruitment agency dedicated to connecting talented professionals with top-tier healthcare facilities. Our mission is to provide outstanding career opportunities that foster growth, development, and high-quality patient care.Job Overview: We are currently seeking a skilled Lead Operating Department...
-
Lead Management Operations Administrator
1 month ago
East Anglia, United Kingdom Massenhove Recruitment Ltd Full timeFull Time, Permanent, Hybrid Role - Job Brief The successful candidate will play a crucial role in supporting the Head of Operations in overseeing the day-to-day functions of the claims management department. Youll play a crucial role in setting and monitoring business strategies, implementing policies, dealing with suppliers, and managing team members...
-
Operating Theatre Lead
1 week ago
East Anglia, United Kingdom Ramsay Health Care Clinical Full time £3,600**Job Title:** Surgical Theatre ManagerAbout Us:We are a leading provider of specialist clinical services, delivering high-quality patient care across 35 hospitals in England. Our team of experts work together to provide excellent patient experiences and achieve outstanding clinical outcomes.Salary: Up to £3600 (bonus included)Job Description:As a Theatre...
-
Administration and Fleet Operations Lead
3 weeks ago
East Anglia, United Kingdom Dawsongroup Plc Full timeWe are looking for a dedicated Fleet Administration Manager to support our Milton Keynes branch manager. As a key member of the team, you will be responsible for maintaining high customer satisfaction levels through efficient fleet administration.The estimated salary for this position is £38,000 - £45,000 per annum.About the Role:Manage various...
-
Lead Electrical Engineering
6 days ago
East Anglia, United Kingdom E3 Recruitment Full time €65,000Our client is a market leading manufacturer of products and solutions utilised within the construction industry. With plans for multi million pound investment and a new state of the art manufacturing facility, we are seeking an experienced Head of Electrical or Lead Electrical Engineer to drive the business forward, taking manufacturing operations to the...
-
Operations Manager
4 weeks ago
East Grinstead, West Sussex, United Kingdom Leisure (Operations) Full timeJob DescriptionAs a Leisure Operations Manager at Places for People Group, you will play a pivotal role in delivering exceptional leisure services to our diverse customer base.About the RoleThis dynamic position requires a motivated and enthusiastic individual with experience working within a leisure environment and proven management skills. Your primary...
-
Business Operations Manager
3 days ago
East Anglia, United Kingdom QCS Staffing Full timeJob Title:Business Operations ManagerAbout the Role:We are seeking a highly skilled Business Operations Manager to lead our delivery team in Quanta, part of QCS Staffing. As a successful international recruitment consultancy established in 1992, we provide specialist Contract and Permanent recruitment services to clients within Life Sciences, Renewable...
-
Operational Management Opportunity
1 week ago
East Anglia, United Kingdom Ramsay Health Care Clinical Full time £3,600Theatre Manager Job DescriptionThis is an exciting opportunity to join Ramsay Health Care UK as a Theatre Manager at Springfield Hospital. The successful candidate will lead the theatre team to deliver high-quality patient care and drive operational excellence.Key ResponsibilitiesManaging theatre operations, including staffing, resources, and...
-
Order Picker Operative
4 weeks ago
East Anglia, United Kingdom Agrial Full time €12Despatch Operative (Forklift Driver) Wehave an exciting opportunity for aDespatch Operative, with Forklift Truck duties,to join our team atAgrial Fresh FarmsinColchester. You will be key in supplying the freshest salad leaves to market across the UK. This role will use a Forklift Truck to move freshly harvested produce from our farm and into cold storage,...
-
Operational Technology Engineer
1 week ago
East Anglia, United Kingdom Carbon60 Full time £60,000Career Opportunity: Regional BMS EngineerWe are seeking an experienced Regional BMS Engineer to join our team at Carbon60. As a Regional BMS Engineer, you will play a key role in the maintenance and development of Operational Technology systems, primarily the BMS systems.About the RoleThis is an exciting opportunity to join a leading National Facilities...
-
Healthcare Operations Director
1 day ago
East Anglia, United Kingdom Minerva Recruitment Limited Full time £35,000Minerva Recruitment Limited is currently seeking a highly skilled Nursing Home Management Leader to join our team. This is a fantastic opportunity for a dedicated professional to take on a senior leadership role and make a real difference in the lives of our residents.As our ideal candidate, you will have extensive experience in managing nursing homes and a...
-
Executive Recruiter Lead
3 days ago
East Anglia, United Kingdom QCS Staffing Full timeKey Responsibilities:Manage a team of Delivery Executives, providing guidance and support to help them achieve their objectivesWork closely with the Delivery Manager and/or Group Delivery Manager to prioritize assignments and ensure the team is working on the right roles for the businessComplete monthly performance reviews and offer advice on individual...
-
Electronics Sales Operations Manager
2 days ago
East Anglia, United Kingdom Orion Electrotech Sales Full timeElectronics Sales Operations ManagerAt Orion Electrotech Sales, we're seeking an experienced Electronics Sales Operations Manager to join our team. This role offers a unique opportunity to make a significant impact on our sales operations and drive business growth.About the Role:The successful candidate will oversee the entire sales process, from lead...
-
Despatch Operative
4 weeks ago
East Anglia, United Kingdom Agrial Full time €12Despatch Operative (Forklift Driver) Wehave an exciting opportunity for aDespatch Operative, with Forklift Truck duties,to join our team atAgrial Fresh FarmsinColchester. You will be key in supplying the freshest salad leaves to market across the UK. This role will use a Forklift Truck to move freshly harvested produce from our farm and into cold storage,...
-
Production Operations Director
4 weeks ago
East Anglia, United Kingdom Premier Group Full time £45,000 - £55,000Job Title: Production Operations DirectorAbout Us: Premier Group is a leading provider of manufacturing solutions, dedicated to delivering high-quality products to our clients. Our team is passionate about excellence and innovation, and we are seeking an experienced Production Operations Director to join our organization.Salary: The estimated salary for this...
-
Press Brake Operator
1 month ago
East Anglia, United Kingdom The HireWorks Ltd Full timeWe are seeking a skilled Brake Press Operator to work for our client based in Biggleswade who are a leading provider of precision sheet metal fabrication services. The ideal candidate will have experience operating various types of brake presses and be able to work independently and as part of a team. Typical hours: Mon Thurs (7:00 16:30) & Fri (7:00...
-
Financial Operations Manager
2 days ago
East Anglia, United Kingdom Deerfoot Recruitment Solutions Limited Full time £45,000 - £55,000We are a boutique wealth management company seeking a highly skilled Finance Manager to join our team. As a key member of our operations department, you will be responsible for overseeing financial operations and compliance with UK accounting standards and regulatory requirements.This is an exciting opportunity to drive strategic impact and take initiative...
-
Engagement Lead
4 weeks ago
East Anglia, United Kingdom St Josephs Full timeWe are seeking an Engagement Lead to create personalised lifestyle programmes and frameworks which stimulate meaningful engagement, positively impacting wellbeing in the home. Co-ordinating weekly plans and identifying the individual requirements of residents which include all aspects of the "B&M Care Engagement and Activities Framework". Rate of Pay To be...
-
Engagement Lead
4 weeks ago
East Anglia, United Kingdom Hillview Full timeWe are seeking an Engagement Lead to create personalised lifestyle programmes and frameworks which stimulate meaningful engagement, positively impacting wellbeing in the home. Co-ordinating weekly plans and identifying the individual requirements of residents which include all aspects of the "B&M Care Engagement and Activities Framework". Rate of Pay To be...