Manager, Customer Success EMEA
2 weeks ago
We are looking for customer success driven individuals who have a track record building relationships with customers, protecting and growing their book of business, and managing and inspiring a team of CSMs to be change agents for their customers. who have a track record of building customer advocates in technical product environments; who have a passion for B2B buyers, their businesses and what 6sense means to their success and who can think critically about driving customer growth and building our organization. This is a unique opportunity to help shape and accelerate our success.
As a Manager of Customer Success you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense customers.
Building and creating customer relationships throughout the org (multi threading)
Maintaining visibility into product performance and customer feedback to communicate with CS and other teams. Identifying areas for customer growth: additional use cases for 6sense data and new business units with revenue potential for 6sense
Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content
Becoming an expert on the 6sense predictive engine, including implementation and how use cases of 6sense connect to top business goals and requirements
share customer stories and help develop marketing collateral
Identify opportunities for continuous improvement - within accounts, across CS team and across 6sense
Ability to juggle multiple projects, prioritize, and scale
5+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions
~ Have led projects from conception to closure, and have experience leveraging internal resources to get things done.
~ Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus
~ Ability to travel to customer site if needed.
~3+ years of BI (Tableau, Domo, MicroStrategy), Marketing Automation (Marketo, Eloqua or Pardot) or CRM (Salesforce and Dynamics) platforms.
~Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance or Retail is preferred.
remote
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