Remote - IT support Engineer
2 weeks ago
At Stena Drilling we operate our business with a focus on our core values of Care, Innovation and Performance. With a worldwide operational presence, we are one of the world’s foremost independent drilling contractors.
We currently have an exciting opportunity for an IT Engineer to join our Onshore Team, based at our Stena Drilling Office, on the South side of Aberdeen City.
Work within IT strategy in support of the company’s mission and core objectives.
Assist in the development of IT policies and procedures.
Server, infrastructure and communications support to all offices and offshore sites.
Desktop support to all offices and offshore sites.
Support of telephony, AV & conferencing systems.
Support of mobile devices (smart phones & tablets).
Visit offshore units and worldwide shore offices as necessary.
Monitoring of systems using industry standard tools.
Provide assistance to IT Project Team as required.
Run user workshops and training as required.
Participate in on-call and shift rotas.
Implement IT Changes in line with the IT Change Management Procedure (L2-DOC-IT5892).
Maintain high level of awareness in IT, Information, and Cyber Security and provide
Work with elevated account privileges and permissions in line with documented procedures.
Attend relevant training courses as identified and follow up with exams/qualifications if
Any other duties as required by the IT Manager.
A relevant university degree and/or professional certification in IT, such as MCTS/MCITP or VCP
Experience in IT support and service desk roles, both in-house and remote, using various tools and methods
Knowledge of IP networking, including LAN, WAN, and VLAN, and related technologies, such as Cisco Meraki, satellite and WAN communications, and acceleration
Proficiency in Microsoft products and services, such as Office 365, Azure, Windows Server, Exchange Server, Windows, Office, SharePoint, SQL Server, Systems Centre, Forefront, and licensing requirements
Familiarity with VMware and storage systems, HP server, storage, and networking hardware, IP telephony and video conferencing systems, and backup systems
Understanding of ITIL, Agile, and Scrum frameworks and methodologies
Oil and gas sector experience and offshore survival, preferably with experience in offshore IT implementations
Ability to handle user tickets on a daily basis, travel internationally and be responsible for their own learning and development.
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