Customer Service Manager
2 weeks ago
Job Description SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.SS&C also services mutual fund structures in many other fund domiciles.
Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services.
Inspire, connect, developing and leading a team of people to deliver consistent levels of excellent service with the customer at the centre of everything we do. Create and nurture an open and honest environment that encourages and supports the delivery of excellent customer service
Deliver consistent levels of service today while planning and considering the requirements for the future
Responsible for operational risks and controls to ensure these are compliant with regulatory, legislative and internal requirements
Actively engage with other areas in operations and the business to improve our service proposition and promote “one team” ethos
Responsible for complaints within team ensuring these are resolved to an acceptable outcome in line with FCA guidelines. Lessons are learnt and changes implemented to improve the service
Strong knowledge of the financial industry and the market place
Strong ability in understanding management information and using this to make considered decisions
Strong interpersonal skills and the ability to create an environment that delivers excellent customer service
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law).
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Customer Service Manager
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Basildon, Essex, United Kingdom SS&C Technologies Full timeSS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many...
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Customer Service Manager
4 weeks ago
Basildon, Essex, United Kingdom SS&C Technologies Full timeSS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many...
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Basildon, Essex, United Kingdom SS&C Technologies Full timeSS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many...
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