Account Management Leader, EMEA

3 hours ago

Slough Berkshire, United Kingdom UCB Full time

We are looking for a Homecare Lead Rare & Neurology to join us in our UK & Ireland team to be field based covering the UK & Ireland.
Homecare account management nationally and at a territory level between our HCP customers, field force Healthcare and Access Partner (HAP), Medical Scientific Liaison (MSL), Patient Support Program partners, and Network Leads (NL) teams, as well as our homecare vendor providers is critical to demonstrating the impact that the PSPs can provide. Homecare account management is key to the early identification of areas for improvement – whether that be improvements to the materials provided to patients, nurse triaging, or vendor service issue resolution as well as early opportunities for continuous differentiation and personalization of our Patient Support programs.
This role will report to the Head of Patient Experience within the Commercial Team and will be dedicated to homecare program operational management of homecare services for Rare and Neurology medicines to ensure delivery of high-quality day to day homecare operational excellence. This role will be non-promotional and will be field based.
To effectively manage and ensure optimal high-quality delivery of all homecare services for Rare and Neurology medicines.
To ensure that each homecare service is delivering value to patients, NHS and UCB, and resolve any issues in a timely manner.
To account manage all homecare providers and ensure that they deliver against agreed commercial and NHS KPIs.
To collaborate and work closely with the Homecare Lead for Immunology and the Head of Patient Experience to ensure consistency; share insights and best practice across all homecare programs.
To co-lead the quarterly Homecare Governance Committee to ensure that all homecare programs are executed with excellence according to the approved local work instruction, governance framework and homecare contractual agreements.
Bachelor’s degree required.
Experience & knowledge of Neurology or Rare Disease area.
Demonstrates national and local NHS / Irish Health System knowledge.
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.
UCB and its subsidiaries encourage diversity and inclusion in the workplace; We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on EMEA-Reasonable_Accommodation@ucb.com.
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