Operations Analyst
3 weeks ago
La persona che stiamo cercando verrà inserita nel KPO&Quality Office, andando a potenziare il team di miglioramento continuo erogando informazioni utili all'organizzazione per migliorare l'efficacia e l'efficienza dei processi in area Operations.
La risorsa sarà Key User per il team dello strumento di Business Intelligence e collaborerà con un team dedicato per sviluppare e applicare il modello di governance dello strumento e promuoverà la cultura del data driven.
Responsabilità:
- Raccogliere informazioni osservando i flussi di lavoro, analizzare i report aziendali ed effettuare degli approfondimenti con i vari dipartimenti per identificare i requisiti operativi
- Sviluppare metodi di analisi che permettano di identificare le possibilità di miglioramento
- Proporre, supportare la validazione e mantenere la reportistica in capo al team KPO&Quality
Attività:
- Collaborare con i vari reparti aziendali per comprendere le loro esigenze analitiche e tradurle in requisiti tecnici
- Collaborare con il team di BI nello sviluppo della reportistica, effettuando data quality su data product o reportistica aziendale; mantenere e ottimizzare le soluzioni BI esistenti, garantendo la corretta funzionalità e l'aggiornamento costante dei dati.
- Analizzare i dati per identificare tendenze, modelli e insight significativi, presentando i risultati agli stakeholder
- Identificare e suggerire nuove opportunità per migliorare i processi aziendali tramite l'utilizzo delle soluzioni BI
- Collaborare con i vari dipartimenti per implementare e presidiare l’efficacia dei miglioramenti identificati e attuati
- Effettuare training sull’utilizzo dei report o analisi sviluppate
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