Claims Quality Assurance Officer

3 days ago


Brighton East Sussex, United Kingdom The Sterling Choice Full time

As the Quality Team Leader, you’ll be at the heart of a beloved food brand, ensuring every product meets the highest standards. it’s about maintaining trust, building quality, and leading a team to do the same.
In this position, you’ll be the central force in upholding the brand’s integrity. Your work will be crucial to meeting legal and customer requirements, delivering excellence, and driving improvements that keep the brand competitive and reliable.
Leading the Quality Team:
You’ll take on full line management responsibilities, overseeing training, performance, and task scheduling to maintain quality across all shifts. You’ll manage schedules for microbiological tests, GMP audits, glass and plastic audits, and more to ensure no detail slips through.
Managing allergen control is also key, ensuring all products meet specific safety requirements for allergens, species, and vegan criteria.
Handling Customer Complaints:
As the owner of the customer complaints process, you’ll lead investigations and address complaint trends, working to resolve issues quickly while protecting the brand’s reputation.
You’ll also maintain internal audit readiness, managing records and document control in line with technical legal requirements.
Maintaining the Quality Management System (QMS):
You’ll support training initiatives and be ready to step in for the Technical Manager when needed.
HACCP Level 4 and Food Safety Level 4 are essential, along with a strong foundation in microbiology and allergen control.
You’re proficient in Microsoft Office, with demonstrated experience in leading and developing a team.
Clear and effective communication is key, as you’ll work with all levels to uphold quality standards.
The Offer: If you’re ready to lead a team and make a lasting impact on quality, this is the role for you. More than just a job, it’s a chance to be the champion of quality excellence, ensuring every product meets rigorous standards.



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