Customer Service Administrator

4 weeks ago


Birtley Tyne and Wear, United Kingdom Jackson Hogg Ltd Full time

Responsibilities:

* Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures.

* Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines.

* Assist customers in making purchasing decisions by providing relevant information and guidance.

* Offer a focused and timely quotation service, including providing discounts and handling special requests.

* Support and investigate all aftersales activities, including proof of delivery (POD), invoice discrepancies, warranty claims, and damages resolution.

* Provide technical support for all product ranges to ensure customer satisfaction.

* Identify opportunities to improve the customer experience and implement appropriate measures.

* Adhere to all data protection regulations to ensure confidentiality and security of customer information.

* Maintain flexibility to ensure uninterrupted customer service levels at all times.

Experience:

* Very strong communication skills and the ability to deal with both internal and external customers

* Good team player who can also work well independently

* Good telephone skills

* Strong organisational skills

* Knowledge of CRM systems e.g. Microsoft Dynamics (desirable but not essential)

* Proactive and professional

* Self-motivated with a positive approach to work

* Committed to providing the highest levels of customer service at all times

* Flexible with a 'can do' attitude

* Good IT skills

* Ability to handle multiple priorities and meet deadlines

* Ability to think outside the box and resolve issues

* Able to work well under pressure and react well to unexpected issues

* Works on own initiative

* Personable and polite

* Excellent time management skills #J-18808-Ljbffr

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