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Senior Service Designer
4 months ago
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
What you'll do
Demonstrate an ability to come up with innovative ideas, solve problems creatively and shape these into logical, coherent solutions that centre around our customers needs
Execute UX Design work that adheres to best practice User Centered Design and brand standards across Sky’s digital estate
Help to maintain an efficient design delivery process, through regular clear communication with delivery teams and consistently delivering to schedule
Work with stakeholder groups inside Sky’s Digital delivery function including product owners, engineers, researchers and copywriters
Advocate the value of UX design and User Centered Design practices with stakeholders across the business
Demonstrate a knowledge and desire to investigate, innovate and develop emerging design, UX and technology trends
Help drive our creative culture by being a highly visible advocate for all things design
Collaborate with design and development teams in order to create new experiences and evolve patterns
What you'll bring
Extensive experience with a specific focus on UX Design
Excellent communication and interpersonal skills in order to convey complex design concepts clearly to different delivery skill sets within the organization
Proven experience of UCD, design principles and methodologies, with an ability to conduct competitor analysis & benchmarking, create user journeys, user flows, sitemaps, wireframes and interactive prototypes
Proven understanding of UCD, human interface guidelines, standards, and best practices as they apply to various platforms and devices
Experience of running qualitative user research, quantitative analytics metrics independently or via specialists to aid insight driven design
Strong background in gathering business requirements and translating sometimes competing business objectives into designs which meet customer needs
Experience working within an agile delivery environment, and in a highly collaborative manner with multiple delivery skill sets
Proficient understanding of the latest tools and applications such as Figma, Miro, Userzoom… etc
A keen eye for maintaining consistency of Sky’s global online brand guidelines, principles, templates and assets
Experience of supporting discovery & design workshops, helping drive alignment and innovation through experiences we deliver
A proactive, self-driven individual that has an equally strong team ethos.
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