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Senior Service Delivery Manager

4 months ago

Lutterworth Leicestershire, United Kingdom Unipart Logistics Full time

Contract type: Full time
Hours: 40 hours per week, Monday to Friday
Salary: £40,000 per annum, 25 days rising holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
You’ll have an important part to play ensuring customer satisfaction in managing the transport services for the final mile operations within the distribution services.
It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's ‘From Gate to Great’ training and development program.
As Carrier Service Delivery Manager, you will develop effective relationships with both carriers and customers to advance the provision of transport management services for the customer.
Understand customer KPI targets and setting performance measurements for carriers
Provide information to the finance team to support the budgeting process, managing to the agreed budget of the transport services on behalf of the client
Act as a point of escalation for issues that arise in the management of transport services
Work closely with MPC, understand and approve outbound delivery plans, and liaise with carriers direct to ensure collections are pulled on time
Apply continuous improvement methodology in the transport management operations to deliver service and cost improvement
Look for growth opportunities with the customer
Excellent Customer Services skills supported by good commercial understanding
We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.
Transport Manager, Distribution Manager, Logistics Coordinator, Operations Manager, Customer Service Manager, Supply Chain Manager, Carrier Manager, Fleet Manager, Transport Supervisor, Delivery Operations Manager, Logistics Supervisor, Distribution Coordinator, etc.