Technical Support Engineer

2 weeks ago

United Kingdom Man Group Full time

The role is responsible for ensuring the smooth running and stability of various systems across the business, spanning front and back offices. The TechSupport team is an initial point of contact for troubleshooting all IT-related issues remotely and in person. 1st and 2nd line troubleshooting, managing issues associated with Windows, Mac, VDI and mobile devices, including software deployments via SCCM, JAMF, and Intune on mobile devices.
· Diagnose and resolve software and hardware issues across operating systems (Windows 10, 11 and macOS) in-person and remotely.
· Resolve common remote access problems, such as account lockouts, troubleshooting VPN/MFA connections and Citrix remote desktop/application challenges.
· Logging incidents and requests within ServiceNow, effectively prioritising their workload, and escalating tickets to specialist technical functions as appropriate.
· Experience working within a fast-paced technical support environment or role where user experience is the primary focus.
· A motivated individual who has worked in a similar position with a robust skillset in technology support. Previous experience in a financial services organisation is highly preferred.
· A background in providing white glove support to our VIP user base, ensuring high customer satisfaction.
· The ability to deploy and support Windows and macOS-based devices alongside Apple and Android devices in an MDM environment.
· Capable of identifying complex issues across our core technologies and understanding the appropriate time to engage senior stakeholders.
· Experience with automation tools (such as Power Automate) and scripting languages (PowerShell, Python) would be hugely beneficial.
Work-Life Balance and Benefits at Man
Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equality of opportunity. At Man Group we believe that a diverse workforce is a critical factor in the success of our business, and this is embedded in our culture and values. We run a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and encourage diversity and inclusion across our firm and industry. . Man Group is also a Signatory of the Women in Finance Charter.
Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.
We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
Man Group is a global, technology-empowered active investment management firm focused on delivering alpha and portfolio solutions for clients. Headquartered in London, we manage $161.We invest across a diverse range of strategies and asset classes, with a mix of long only and alternative strategies run on a discretionary and quantitative basis, across liquid and private markets. Our investment teams work within Man Group’s single operating platform, enabling them to invest with a high degree of empowerment while benefiting from the collaboration, strength and resources of the entire firm. Our platform is underpinned by advanced technology, supporting our investment teams at every stage of their process, including alpha generation, portfolio management, trade execution and risk management.
We form deep and long-lasting relationships and create tailored solutions to help meet their unique needs.
We are committed to creating a diverse and inclusive workplace where difference is celebrated and everyone has an equal opportunity to thrive, as well as giving back and contributing positively to our communities. For more information about Man Group’s global charitable efforts, and our diversity and inclusion initiatives, please visit:
Man Group plc is listed on the London Stock Exchange under the ticker EMG.All investment management and advisory services are offered through the investment engines of Man AHL, Man Numeric, Man GLG, Man FRM, Man Varagon, Man Global Private Markets and Man Solutions.
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