Customer Training Support Advisor

2 weeks ago


Nottingham, United Kingdom Buzz Group Limited Full time

We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub.
You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills.
You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience.
33 days annual leave (including bank holidays)
Options to buy additional leave
Annual company bonus scheme
Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
Buzz Brights Apprenticeships
Buzz Learning our digital learning platform with access to 100s of online courses
Refer a friend scheme
Life assurance
Company pension
Respond to all telephone-based enquiries from our online and land-based customers
Respond to all email contact from our online and land-based customers
Respond to all Live Chat contact from our online and land-based customers
You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly
You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews
To strive toward the achievement of Key performance Indicators for the customer service department
Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication)
You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications
You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone
Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded
You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us
Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers
A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team
Previous experience working within the bingo industry or other similar roles with a passion for service
You must have 2 years' experience in a face-to-face customer service role
Working in a customer service office, call centre is hugely important for this role
You must have experience working in a fast-paced customer service environment
Your great at building rapport with others
Our customer service team are contracted to work 40 hours per week working shifts between Sunday – Saturday, on a rotating shift pattern 9:30am – 10pm
Position 1 Shift Pattern will be:
Fully Flexible 8hrs per day, 5 days out of 7.
We operate across all Bank Holidays.
#



  • Nottingham, United Kingdom Buttercups Training Full time

    Work from beautiful Buttercups House for a market leading pharmacy services training provider as a Customer Service Advisor. This is a rare opportunity to join a growing SME that is achieving great things whilst supporting a healthy work-life balance. We aim to make it easy for pharmacies across all healthcare sectors to access mandatory training to...

  • Client Advisor

    4 weeks ago


    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...


  • Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. **Duties**: - Assist customers with...


  • Nottingham, United Kingdom E.ON Next Full time

    Bringing that feel-good energy. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We're also here to make this whole energy thing way easier for our customers. That means providing exceptional service and using state-of-the-art tech to do it. Our customers are our priority -...


  • Nottingham, United Kingdom 4M Recruitment Full time

    Our client is currently looking to recruit a Customer Service Advisor on a permanent basis, working on a hybrid basis from their offices based in Annesley. Customer Service Advisor £21,500 - £22,500 Annesley - Hybrid After training you will work on 2 shifts including 8am - 4pm Monday to Friday, 12pm - 8pm Monday - Friday (home based) and 1 Saturday in...


  • Nottingham, United Kingdom BUZZ Bingo Full time

    We are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You ll be a people person with a...


  • Nottingham, United Kingdom Page Personnel Full time

    Reputable organization within the not for profit sector - Competitive salaries and central location **About Our Client**: This established organisation within the higher education sector is seeking a full time Customer Service Advisor to join the enquiries team. The organisation prides themselves on their high levels of service and their presence within the...


  • Nottingham, United Kingdom People Solutions Full time

    **Customer Service Advisor**: £22,210 - £22,210 per year per year NG15 Permanent **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...


  • Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment **Responsibilities**: - Provide excellent customer service to inbound callers. - Answer customer inquiries in a timely...


  • Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment **Responsibilities**: - Provide excellent customer service to inbound callers. - Answer customer inquiries in a timely...


  • Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor | Nottingham | £23,000-£26,000 **Are you focused on providing excellent Customer Service both written and verbal and looking for a growing company? The team within this** Nottingham **based company are very supportive and have a great office environment with nice breakout areas and social events for you to enjoy with your...


  • Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor | Nottingham | £23,000-£26,000**Are you focused on providing excellent Customer Service and looking for an opportunity to progress within a growing company? The team within this** Nottingham **based company are very supportive and have a great office environment with nice breakout areas and social events for you to enjoy with...


  • Nottingham, United Kingdom Page Personnel - UK Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a family run business supplying ventilation equipment across the UK. As a Customer Service Advisor you will be responsible for: - Handling inbound calls - Processing orders - Supporting to grow their customer base - Working closely with other team...


  • Nottingham, United Kingdom Nelsons Solicitors Limited Full time

    **Customer Services Advisor l Nottingham** **Why join Nelsons?** Nelsons is one of the largest and fastest growing law firms in the East Midlands with experts in Leicester, Derby and Nottingham. We look to empower our clients, to give them a voice, fight for them, help them seek justice and steer them through complex legal issues they face. The desire to...


  • Nottingham, United Kingdom Elizabeth Michael Associates Full time

    **Customer Service Advisor** **£23,000 per annum OTE £25,000** **NG8, Bilborough, Full Time, Permanent** Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world...


  • Nottingham, United Kingdom Elizabeth Michael Associates Full time

    _Our client is looking to grow their customer service team and are looking for highly experienced customer service advisors._ - Customer Support Advisors are part of the first line customer support team that put the customer at the heart of everything our client does, delivering a world class experience to our very diverse customer base._ - **NG8,...


  • Nottingham, United Kingdom Matt Burton Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Customer Service Advisor to work as a Claims Handler on a temporary basis. This is an office based role in Nottingham, hours between 8am - 6pm (Monday - Friday). The client is an industry heavyweight with a reputation for client centric claims...

  • Training Advisor

    1 day ago


    Nottingham, United Kingdom Service Care Solutions Full time

    This company is currently seeking a Personal Advisor to work with young people who are in care and care leavers. As a Personal Advisor, you will be responsible for contributing to the assessment process and implementation of Pathway Planning for Children in Care and Care Leavers by offering direct support, advice, guidance and practical help. You will carry...


  • Nottingham, United Kingdom Nelsons Full time

    The role We are seeking to recruit an enthusiastic client services advisor to join our team in the Nottingham office. You’ll play a key role in helping us achieve this by getting new clients to the right legal team as soon as possible, so previous experience in a legal services environment would be helpful but not essential. This is an exciting...


  • Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...