Assistant Facilities Services Officer
4 weeks ago
South Lodge and The Spa, Horsham, West Sussex
Full Time
£We are actively seeking a Part TimeGuest Services Assistant who will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a memorableservice.
Responsible for the provision of a seamless guest experience by providing considered and personalised service
Support the reception and concierge teams
Ensure the Front of House team are aware of business in the hotel through use of the arrivals list, prayer sheet, function sheets, occurrence diary or Duty Manager log by hosting a daily morning meeting and using other internal communication channels.
Update guest profiles in HART and proactively use the information stored to support the guest experience, improving and personalising the guest journey accordingly.
Handle and oversee complaints, ensuring appropriate action is taken to resolve these and to ensure guest satisfaction is maintained, concluding with guest follow-up.
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