Head Housekeeper Manager

2 weeks ago

London, United Kingdom Staycity Group Full time

With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.
Do you have an insatiable curiosity, an empathetic nature, and a genuine passion for growing with, and supporting others? We are now looking to recruit a Housekeeping Manager forour soon-to-open Liverpool Street aparthotel. We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:
Paid Maternity, Surrogacy, Adoptive & Paternity leave
Generous holiday allowance
Pension scheme
Annual Bonus, based on your contribution and impact
Discounted rates for overnight stays for you, and your family and friends
Refer and earn scheme if you successfully refer a friend to work with us
Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
Volunteer days: 2 paid volunteer days per year to support causes in your local community
EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
Long service rewards
Implement and uphold the Standard Operating Procedures (SOPs) for our Housekeeping department, ensuring strict adherence to Staycity Group's quality standards.
Take full ownership of maintaining the property's presentation and hygiene standards, consistently meeting the company's high-quality benchmarks.
Assume complete responsibility for managing customer interactions and overseeing the daily operations and administration of the Housekeeping department.
Thoroughly inspect all goods received by the Housekeeping department, meticulously checking for quality and quantity. Ensure that delivery receipts are signed and forwarded to the Accounts Department.
Maintain accountability for all Housekeeping equipment, guaranteeing its optimal functionality. Keep sufficient inventory levels to ensure seamless operations, and make timely purchases when required.
Provide training, guidance, and supervision to the Housekeeping team, actively participating in day-to-day department activities.
Regularly evaluate individual and team performance against set objectives. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings. Enhance the team's skills and knowledge by creating and executing department-specific training plans that align with our business objectives.
Demonstrate flexibility by taking on project work and responding to ad hoc requests from the General Manager and Head Office.
Proven track record in hotel or hospitality, with prior management experience in housekeeping.
Dedication to providing exceptional customer care and the ability to expertly handle any guest concerns or complaints
Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand.
A self-motivatorwith attention to detail and a passion for customer service.
Demonstrate how youhave the ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business on a daily basis continuously.
If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you So, join us in this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential.

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