Head of Housekeeping

4 weeks ago

London, United Kingdom Third Space Support Office Full time

Third Space is a collection of luxury health
clubs in London; individual in style, bound by a common philosophy: to provide
outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life.  We’re a team of motivators, inventors, and
coaches; always striving to grow and evolve. It’s not just a job, it’s a
lifestyle. We inspire our members to fulfil their lives and they rely on us…and
we wouldn’t have it any other way. This is our space.

With the
opening of brand new, extraordinary clubs in inspiring locations across London,
this is the time to come on board as Head of Housekeeping at a company
that genuinely strives to be the Best in Class. We’re looking
for a Head of Housekeeping to provide
leadership, support and motivation to the housekeeping team and ensure that
they maintain high standards of excellence across all our Clubs. The successful
candidate will take full ownership of the company-wide Housekeeping strategy,
ensuring continuous success in existing clubs and new club openings.

People

  • Overall responsibility for Third Space Housekeeping
    Team and Housekeeping Management Team alongside the club General Managers and Operations Managers.
  • Ensure appropriate levels of staffing across each location,
    and that the housekeeping team deliver an effective and time efficient service
  • Lead all manpower planning
    and staffing processes from attraction to on-boarding with support from the
    People Team
  • Design and roll-out team
    member training; including inductions, health & safety, technical,
    behavioural
  • Maintain effective and professional relationship with
    key stakeholders, including the local management team,
  • Liaise regularly with the
    General Managers and Operations Managers
  • Formulate and deliver benefits
    package and training for Housekeeping team

Operations

  • Ensure that the cleanliness at all our Third Space
    locations are of the highest standard and consistent throughout all our sites
  • Responsible for
    selecting the necessary cleaning equipment manufacturers, through an efficient
    tendering process and working with the facilities team being responsible for
    maintaining equipment and materials across the group to ensure effective
    service delivery.
  • Develop, plan and drive initiatives
    targeted at achieving process efficiency and reducing costs
  • Develop a standard process for all
    management for reviewing and auditing the standards across the group and to
    continually maintain and govern consistent services across the business
    portfolio
  • Gain member feedback through NPS on a
    regular basis to ensure that their needs and choices are being met in regards
    to cleaning, laundry quality etc.
  • Lead the definition and delivery of
    the long term Housekeeping approach including insourcing of required services.

Commercial

  • Along with the Finance Team and Head
    of Club Operations lead all manpower planning and staffing processes from
    attraction to on-boarding with support from the People Team and integrate
    accordingly with the club operations teams
  • To have a strong financial awareness
    and work within agreed budget guidelines on team costs and consumables, and to
    cooperate in any action necessary so as to keep to budget
  • Ensure that all housekeeping consumables are accounted for managed
    across the group and stock takes are carried out on a regular basis;
    monitor stock purchasing and control at all times
  • Analysis of the use of consumables
    to ensure we are getting best value and product from suppliers, including
    equipment and chemicals
  • Accomplish financial objectives by establishing plans,
    budgets, and results measurements; allocating resources; reviewing progress;
    making mid-course corrections, to ensure the smooth and successful cleaning
    operation of each club , while also remaining inside each clubs budget
  • Make recommendations for future and
    in-house laundry services
  • Make strategic
    recommendations for the Housekeeping Reward and Recognition programme and
    execute in tandem with club operations team.

We’re ideally looking for an experienced
Operations/Facility/Housekeeping Manager, or someone with management experience
in industries such as hospitality, facility, cleaning or the like, in a
multi-site capacity – someone who has recruited, developed, managed and
mentored people. You’ll also need to be a good communicator, able to work well
under pressure, prioritise and use initiative. You’ll have a meticulous
attention to detail and be excited about exceptional cleaning standards. You’ll
be committed to best practice, innovation and change and ensure
that we have the right tools for the job.

In amongst the madness of working in a
fast growing, high performing business, we will pay you a market-leading
salary, you and a friend or family member will be given a complimentary Group
membership which will give you access to all of our clubs and we will actively
encourage you to use your additional benefits which include discounted rates
across our Spa, Medical, Nutrition and Hospitality brands to ensure that your
health and wellbeing stays central to everything that we do.

This role is a multi-site role and will require you to travel to and from different locations.

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