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Head Housekeeper

4 months ago

London, United Kingdom Mandarin Oriental Hotel Full time

Head Housekeeper

Apply now Position: Head Housekeeper (Full time #537537)
Property / Office: Mandarin Oriental Hyde Park, London
Location: London, United Kingdom

Head Housekeeper, Housekeeping  

39 hours, 5 days per week

We’re looking for a Head Housekeeper to join our iconic Housekeeping team. 

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests. 

As a Head Housekeeper at Mandarin Oriental Hyde Park, London, you will be responsible for:

To ensure that Mandarin Oriental Legendary Quality Experience standards are fully implemented and maintained throughout the Housekeeping department. 

To lead by example in checking the cleanliness of all Butler Suites and other VIP rooms. 

To train, motivate and inspire the Housekeeping team. 

To brief Room Attendants of all information and new changes from the daily Housekeeping briefing

To drive the day-to-day management of the Housekeeping Operations and ensure smooth running of the department. 

As a Head Housekeeper, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning to evening shifts (including weekends and bank holidays), so flexibility is required.

To be a successful Head Housekeeper candidate, you will have previous experience in a similar role in a luxury environment, exceptional eye for detail, ability to handle pressure, remaining calm and professional, and genuine care for looking after our guests and colleagues. 

In return, you will receive an array of iconic benefits, such as: 

Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions. 

Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.

3 complimentary nights per year, increasing to 5 with length of service 

Discounted stays at our beautiful properties across the Group 

Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals 

50% F&B & Spa discount 

Complimentary Westfield Healthcare cash plan, children added at no extra cost 

Colleague Experience Stay in-house with breakfast included upon completed probation 

Friends & Family hotel rate and Spa discount 

1 paid Charity Day per year to dedicate to a charity of your choice 

Season ticket loan & cycle to work scheme 

£750 recruitment referral bonus

Free meals on duty & uniform dry-cleaning services 

Increased holiday entitlement with Length of Service, up to 33 days off 

Subsidized podiatry sessions with our incredible Bastien pedicurists 

Free Life Insurance benefits whilst in service 

Company pension plan 

Access to Hospitality Action’s Employee Assistance Programme 

Employee Recognition Programmes

Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON. 

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. 

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day. 

DIVERSITY & INCLUSION. 

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. 

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK. 

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. 

Advertised: 15 Jan 2024 GMT Standard Time
Applications close:

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